Anchoring is a cognitive bias about the human propensity to rely on the first piece of information when making decisions. Anchoring can stifle creativity, eliminate alternatives, and affect outcomes and decisions. This article provides a real-world example of calling out anchoring bias and taking action to provide a fair environment, and the difficult but necessary consequences that may follow.

Leading the Witness

Ron is a team member on a newly formed Scrum Team. Prior to being appointed Ron had worked alone building prototypes and solving technical problems for several stakeholders.

Once Ron became part of a team serving those same stakeholders he often struggled with sharing the knowledge and the notion of collaborative work. He frequently pointed out to his new team how he should be their Product Owner given his prior experience and knowledge.

Ron began adding items to the Product Backlog and prioritizing them to the top. He felt these work items are necessary even though the stakeholders and customers had not asked for them.

Ron also brought up topics at the Sprint Retrospective he felt were important. However, the team rarely voted to discuss his topics as they usually felt there were other more critical issues. This frustrated Ron. A day before a Sprint Retrospective he printed a list of topics and placed a copy on every team member’s desk along with issuing a directive to the team that these were the topics they would discuss at the next Sprint Retrospective.

Difficult Conversations

I do not like confrontation but as a Coach it is our job to help people understand the process and to reflect what we see and the impact they are having. This means difficult conversations that require tact and empathy, and despite our best efforts sometimes it doesn’t go well.

I called Ron aside and tried to explain how he was influencing the team by declaring he was the expert and then overriding the Product Owner by indicating what work to do next. I attempted to reflect on the impact of how he was influencing the team by re purposing a Scrum event and giving them an agenda for the Sprint Retrospective. I gave him several specific examples of how this behaviour in the past had directly impacted the team’s decisions. I then offered to help Ron get his thoughts across to the team by finding time in the next Sprint for him to explicitly discuss his work and improvement ideas.

Ron did not respond well to this feedback and summarily threw a temper tantrum, tossing his papers in the air, slamming the meeting room door open, storming through the team area, openly crying, and telling each and every one of the team members that I was unfair because I had upset him, was controlling him, and wouldn’t listen. Needless to say the team was upset and blamed me for upsetting Ron.

Given the response I often ask myself what I could have done differently. These are lessons for another day, but I strongly believe would not have been an effective coach if I had not spoken up about the anchoring and subverting of the Scrum Framework that I was witnessing.

The Impact

In this case, Ron was providing product backlog items and agenda topics, thereby anchoring the team in what they should work on, how they should do it, and even what topics they should discuss. In essence he was forcibly attempting to bias the team and affect their outcome.

Although it was a difficult conversation I feel it was necessary to call out the bias I was witnessing and the impact it was having.

As humans we need to be aware of the many biases and prejudices we are subject to. Unless we are impacted we are often often ignorant to their existence. I cannot claim the moral high ground because I am just as guilty as anyone else of bias and prejudice, however by writing a series of articles I hope to educate myself and others to recognize patterns so we may all take appropriate action to mitigate or eliminate them.

If you find this useful, please consider contributing with our
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Kanban System Design® (KMPI)

13 to 14 JUN 2023 (2 days) - Starting Tuesday - Online - David Vicentin
C$1895.00 Register Now
- Improve Knowledge Work Productivity -

This 2-day workshop - Kanban System Design (KSD) - also known as 'Kanban for Real Agility®' - provides you with the fundamentals of the Kanban Method® . It is designed specifically for leaders starting their organization on the gentler path towards Real Agility™. This learning event is ideal for you if you are responsible for the delivery of a service. Learn the concepts of flow, pull, classes of service, and learn to deal with interruptions and multi-tasking. Learn the Systems Thinking Approach To Implementing Kanban (STATIK) through a multi-step interactive case study review.

This KSD course, (formerly known as Kanban Management Professional 1 - KMP I), is the first of two courses towards the Kanban Management Professional (KMP) credential. The KSD is the prerequisite to the Kanban Systems Improvement course (KSI). By completing both this course (KSD) and the KSI, participants can earn their KMP credential with Kanban University®.

Key Benefits
- Participate in a Kanban simulation for immersive learning
- Design your service's Kanban board with guidance from our Kanban experts
- Start your Kanban adoption and in evolving your system
- Earn 16 PDUs | 16 SEUs
- Obtain your Kanban University® KSD certificate
- Completion of this and the KSI class will earn you the Kanban University® KMP credential
- Get a profile listing on the Kanban University® alumni page
- We are a Registered Education Provider with Kanban University® and PMI®
- Taught by and overseen by Accredited Kanban Trainers (AKT's)

EXCLUSIVE: Free "Kanban for Managers" e-book written by BERTEIG consultants!

Download the recommended reading by "David J. Anderson and Andy Carmichael":
Essential Kanban Condensed

Please register using a corporate email address, for corporate loyalty program discounts.
Read More

Location:

Online

Date:

Tue 13-Jun-2023
Wed 14-Jun-2023

Time:

09:00 AM to 05:00 PM (EST)
Trainer:
David Vicentin

Senior Agile/Lean Consultant
About Trainer

David Vicentin Senior Agile/Lean Consultant

David Vicentin has delivered Operational Excellence and Agile implementation for the past 20 years as a management consultant. His clients come from diverse industries in North America, South America and Europe.

Working at different organizational levels from operatives to senior management, his focus is to achieve sustainably higher results. David has trained, mentored and coached thousands of people for many businesses, with a focus on increasing personal performance for coaches and improving their business environment, overall.

As an Industrial Engineer, Master in Economics and Finance and Master Black Belt in Lean Six Sigma, his ability to evolve people results in service delivery which increases value, reduces cost and improves both quality and productivity for his clients.

Facilitator of more than 250 projects using DMAIC, DMADV, RCA, Kaizen, FMEA and SCRUM, he focuses on cost reduction, quality and productivity improvements, cash flow improvement and customer satisfaction.

High profile clients include Scotiabank, Honda, Volkswagen, Saint Gobain, Nortel Networks, Sherwin Williams, Coca-Cola, SITA, HSBC, Four Seasons and Rolls Royce. David has lead projects and workshops in materials/logistics, manufacturing, purchases, finance, sales, R&D and information technology areas.

David Vicentin has delivered Operational Excellence and Agile implementation for the past 20 years as a management consultant. His clients come from diverse industries in North America, South America and Europe.

Working at different organizational levels from staff to senior management, his focus is to achieve sustainably higher results. David has trained, mentored and coached thousands of people for many businesses, with a focus on increasing performance and improving business results. David is a consultant, coach, facilitator, and trainer at all organizational levels.

As an Industrial Engineer, Master in Economics and Finance and Master Black Belt in Lean Six Sigma, his ability to evolve people results in service delivery which increases value, reduces cost and improves both quality and productivity for his clients.

Facilitator of more than 250 projects using DMAIC, DMADV, RCA, Kaizen, FMEA and SCRUM, he focuses on cost reduction, quality and productivity improvements, cash flow improvement and customer satisfaction.

Recently, David has increased his focus on business results with coaching and training on design thinking, lean startup, marketing, sales, product management and business strategy.

David has lead projects and workshops in marketing, materials/logistics, manufacturing, purchases, finance, sales, R&D and information technology areas. David specializes in Productivity Techniques, Management Systems and, Finance focused to increase business results.

David coordinates and leads projects in many countries as he is fluent in English, Portuguese and Spanish.

David joined BERTEIG in July 2017.

Select Client List:

Financial Services: HSBC, Mastercard, Scotiabank, Great West Life, Concentra, BMO

Automotive: Honda, Volkswagon, Rolls Royce, Trader.ca, Alberta Motor Association (AMA)

Healthcare: Sick Kids Foundation, Canadian Institute for Health Information (CIHI)

Other: Coca-Cola, LoyaltyOne, SITA, HOOPP

Certifications and Accreditations:

Accredited Kanban Trainer (AKT), Team Kanban Practitioner (TKP), Kanban Management Professional (KMP)

Certified Scrum Professional (CSP-SM), Advanced Certified Scrum Product Owner (A-CSPO), Certified Scrum Master (CSM) and Product Owner (CSPO)

Lean Six Sigma Master Black Belt (LSSMBB), Design Thinking Trainer (DTT)

Leadership Circle Profile (LCP), Agile Certified Practitioner (PMI-ACP), ICAgile Certified Trainer

BSc. Production Engineering (POLI-USP), Master in Finance and Economics (Fundacao Getulio Vargas – FGV)

Experience Summary:

Over 20 years’ experience in designing and delivering training, coaching, consulting and mentoring on business topics, Lean Six Sigma and Agile Methods.

Testimonials:

“Derived from the fact that our organization has approximately 100,000 employees, it is an organization with a lot of structure, processes, protocols, therefore the projects carried out have long and bureaucratic project flows, however, due to needs and priorities we challenge ourselves to be able to perform a disruptive technological tool, with the objective that thousands of our employees are empowered and have a virtual library of contents and information that will help them to fulfill their roles.
With this Agile accompaniment we have broken paradigms, in this specific project, Agile techniques (Scrum) has given us the necessary support to convince employees that change of mentality, mainly with a collaboration approach, incremental deliveries, better way in the form of negotiation with internal clients, external (suppliers) and the most important thing as we do from day 1 more tangible results.
Thanks to Coach David we have found the right paths in the way that intervenes and guides us promptly in the project.” (translated from Spanish) – Andrés L Nava, Talent Development Leader, Coca-Cola
Kanban System Design® (KMPI)

26 to 27 SEP 2023 (2 days) - Starting Tuesday - Online - David Vicentin
Early-bird Discount! C$1795.00 C$1525.75 Until 12-Sep Register Now
- Improve Knowledge Work Productivity -

This 2-day workshop - Kanban System Design (KSD) - also known as 'Kanban for Real Agility®' - provides you with the fundamentals of the Kanban Method® . It is designed specifically for leaders starting their organization on the gentler path towards Real Agility™. This learning event is ideal for you if you are responsible for the delivery of a service. Learn the concepts of flow, pull, classes of service, and learn to deal with interruptions and multi-tasking. Learn the Systems Thinking Approach To Implementing Kanban (STATIK) through a multi-step interactive case study review.

This KSD course, (formerly known as Kanban Management Professional 1 - KMP I), is the first of two courses towards the Kanban Management Professional (KMP) credential. The KSD is the prerequisite to the Kanban Systems Improvement course (KSI). By completing both this course (KSD) and the KSI, participants can earn their KMP credential with Kanban University®.

Key Benefits
- Participate in a Kanban simulation for immersive learning
- Design your service's Kanban board with guidance from our Kanban experts
- Start your Kanban adoption and in evolving your system
- Earn 16 PDUs | 16 SEUs
- Obtain your Kanban University® KSD certificate
- Completion of this and the KSI class will earn you the Kanban University® KMP credential
- Get a profile listing on the Kanban University® alumni page
- We are a Registered Education Provider with Kanban University® and PMI®
- Taught by and overseen by Accredited Kanban Trainers (AKT's)

EXCLUSIVE: Free "Kanban for Managers" e-book written by BERTEIG consultants!

Download the recommended reading by "David J. Anderson and Andy Carmichael":
Essential Kanban Condensed

Please register using a corporate email address, for corporate loyalty program discounts.
Read More

Location:

Online

Date:

Tue 26-Sep-2023
Wed 27-Sep-2023

Time:

09:00 AM to 05:00 PM (EST)
Trainer:
David Vicentin

Senior Agile/Lean Consultant
About Trainer

David Vicentin Senior Agile/Lean Consultant

David Vicentin has delivered Operational Excellence and Agile implementation for the past 20 years as a management consultant. His clients come from diverse industries in North America, South America and Europe.

Working at different organizational levels from operatives to senior management, his focus is to achieve sustainably higher results. David has trained, mentored and coached thousands of people for many businesses, with a focus on increasing personal performance for coaches and improving their business environment, overall.

As an Industrial Engineer, Master in Economics and Finance and Master Black Belt in Lean Six Sigma, his ability to evolve people results in service delivery which increases value, reduces cost and improves both quality and productivity for his clients.

Facilitator of more than 250 projects using DMAIC, DMADV, RCA, Kaizen, FMEA and SCRUM, he focuses on cost reduction, quality and productivity improvements, cash flow improvement and customer satisfaction.

High profile clients include Scotiabank, Honda, Volkswagen, Saint Gobain, Nortel Networks, Sherwin Williams, Coca-Cola, SITA, HSBC, Four Seasons and Rolls Royce. David has lead projects and workshops in materials/logistics, manufacturing, purchases, finance, sales, R&D and information technology areas.

David Vicentin has delivered Operational Excellence and Agile implementation for the past 20 years as a management consultant. His clients come from diverse industries in North America, South America and Europe.

Working at different organizational levels from staff to senior management, his focus is to achieve sustainably higher results. David has trained, mentored and coached thousands of people for many businesses, with a focus on increasing performance and improving business results. David is a consultant, coach, facilitator, and trainer at all organizational levels.

As an Industrial Engineer, Master in Economics and Finance and Master Black Belt in Lean Six Sigma, his ability to evolve people results in service delivery which increases value, reduces cost and improves both quality and productivity for his clients.

Facilitator of more than 250 projects using DMAIC, DMADV, RCA, Kaizen, FMEA and SCRUM, he focuses on cost reduction, quality and productivity improvements, cash flow improvement and customer satisfaction.

Recently, David has increased his focus on business results with coaching and training on design thinking, lean startup, marketing, sales, product management and business strategy.

David has lead projects and workshops in marketing, materials/logistics, manufacturing, purchases, finance, sales, R&D and information technology areas. David specializes in Productivity Techniques, Management Systems and, Finance focused to increase business results.

David coordinates and leads projects in many countries as he is fluent in English, Portuguese and Spanish.

David joined BERTEIG in July 2017.

Select Client List:

Financial Services: HSBC, Mastercard, Scotiabank, Great West Life, Concentra, BMO

Automotive: Honda, Volkswagon, Rolls Royce, Trader.ca, Alberta Motor Association (AMA)

Healthcare: Sick Kids Foundation, Canadian Institute for Health Information (CIHI)

Other: Coca-Cola, LoyaltyOne, SITA, HOOPP

Certifications and Accreditations:

Accredited Kanban Trainer (AKT), Team Kanban Practitioner (TKP), Kanban Management Professional (KMP)

Certified Scrum Professional (CSP-SM), Advanced Certified Scrum Product Owner (A-CSPO), Certified Scrum Master (CSM) and Product Owner (CSPO)

Lean Six Sigma Master Black Belt (LSSMBB), Design Thinking Trainer (DTT)

Leadership Circle Profile (LCP), Agile Certified Practitioner (PMI-ACP), ICAgile Certified Trainer

BSc. Production Engineering (POLI-USP), Master in Finance and Economics (Fundacao Getulio Vargas – FGV)

Experience Summary:

Over 20 years’ experience in designing and delivering training, coaching, consulting and mentoring on business topics, Lean Six Sigma and Agile Methods.

Testimonials:

“Derived from the fact that our organization has approximately 100,000 employees, it is an organization with a lot of structure, processes, protocols, therefore the projects carried out have long and bureaucratic project flows, however, due to needs and priorities we challenge ourselves to be able to perform a disruptive technological tool, with the objective that thousands of our employees are empowered and have a virtual library of contents and information that will help them to fulfill their roles.
With this Agile accompaniment we have broken paradigms, in this specific project, Agile techniques (Scrum) has given us the necessary support to convince employees that change of mentality, mainly with a collaboration approach, incremental deliveries, better way in the form of negotiation with internal clients, external (suppliers) and the most important thing as we do from day 1 more tangible results.
Thanks to Coach David we have found the right paths in the way that intervenes and guides us promptly in the project.” (translated from Spanish) – Andrés L Nava, Talent Development Leader, Coca-Cola
Kanban System Design® (KMPI)

12 to 13 DEC 2023 (2 days) - Starting Tuesday - Online - David Vicentin
Early-bird Discount! C$1795.00 C$1525.75 Until 28-Nov Register Now
- Improve Knowledge Work Productivity -

This 2-day workshop - Kanban System Design (KSD) - also known as 'Kanban for Real Agility®' - provides you with the fundamentals of the Kanban Method® . It is designed specifically for leaders starting their organization on the gentler path towards Real Agility™. This learning event is ideal for you if you are responsible for the delivery of a service. Learn the concepts of flow, pull, classes of service, and learn to deal with interruptions and multi-tasking. Learn the Systems Thinking Approach To Implementing Kanban (STATIK) through a multi-step interactive case study review.

This KSD course, (formerly known as Kanban Management Professional 1 - KMP I), is the first of two courses towards the Kanban Management Professional (KMP) credential. The KSD is the prerequisite to the Kanban Systems Improvement course (KSI). By completing both this course (KSD) and the KSI, participants can earn their KMP credential with Kanban University®.

Key Benefits
- Participate in a Kanban simulation for immersive learning
- Design your service's Kanban board with guidance from our Kanban experts
- Start your Kanban adoption and in evolving your system
- Earn 16 PDUs | 16 SEUs
- Obtain your Kanban University® KSD certificate
- Completion of this and the KSI class will earn you the Kanban University® KMP credential
- Get a profile listing on the Kanban University® alumni page
- We are a Registered Education Provider with Kanban University® and PMI®
- Taught by and overseen by Accredited Kanban Trainers (AKT's)

EXCLUSIVE: Free "Kanban for Managers" e-book written by BERTEIG consultants!

Download the recommended reading by "David J. Anderson and Andy Carmichael":
Essential Kanban Condensed

Please register using a corporate email address, for corporate loyalty program discounts.
Read More

Location:

Online

Date:

Tue 12-Dec-2023
Wed 13-Dec-2023

Time:

09:00 AM to 05:00 PM (EST)
Trainer:
David Vicentin

Senior Agile/Lean Consultant
About Trainer

David Vicentin Senior Agile/Lean Consultant

David Vicentin has delivered Operational Excellence and Agile implementation for the past 20 years as a management consultant. His clients come from diverse industries in North America, South America and Europe.

Working at different organizational levels from operatives to senior management, his focus is to achieve sustainably higher results. David has trained, mentored and coached thousands of people for many businesses, with a focus on increasing personal performance for coaches and improving their business environment, overall.

As an Industrial Engineer, Master in Economics and Finance and Master Black Belt in Lean Six Sigma, his ability to evolve people results in service delivery which increases value, reduces cost and improves both quality and productivity for his clients.

Facilitator of more than 250 projects using DMAIC, DMADV, RCA, Kaizen, FMEA and SCRUM, he focuses on cost reduction, quality and productivity improvements, cash flow improvement and customer satisfaction.

High profile clients include Scotiabank, Honda, Volkswagen, Saint Gobain, Nortel Networks, Sherwin Williams, Coca-Cola, SITA, HSBC, Four Seasons and Rolls Royce. David has lead projects and workshops in materials/logistics, manufacturing, purchases, finance, sales, R&D and information technology areas.

David Vicentin has delivered Operational Excellence and Agile implementation for the past 20 years as a management consultant. His clients come from diverse industries in North America, South America and Europe.

Working at different organizational levels from staff to senior management, his focus is to achieve sustainably higher results. David has trained, mentored and coached thousands of people for many businesses, with a focus on increasing performance and improving business results. David is a consultant, coach, facilitator, and trainer at all organizational levels.

As an Industrial Engineer, Master in Economics and Finance and Master Black Belt in Lean Six Sigma, his ability to evolve people results in service delivery which increases value, reduces cost and improves both quality and productivity for his clients.

Facilitator of more than 250 projects using DMAIC, DMADV, RCA, Kaizen, FMEA and SCRUM, he focuses on cost reduction, quality and productivity improvements, cash flow improvement and customer satisfaction.

Recently, David has increased his focus on business results with coaching and training on design thinking, lean startup, marketing, sales, product management and business strategy.

David has lead projects and workshops in marketing, materials/logistics, manufacturing, purchases, finance, sales, R&D and information technology areas. David specializes in Productivity Techniques, Management Systems and, Finance focused to increase business results.

David coordinates and leads projects in many countries as he is fluent in English, Portuguese and Spanish.

David joined BERTEIG in July 2017.

Select Client List:

Financial Services: HSBC, Mastercard, Scotiabank, Great West Life, Concentra, BMO

Automotive: Honda, Volkswagon, Rolls Royce, Trader.ca, Alberta Motor Association (AMA)

Healthcare: Sick Kids Foundation, Canadian Institute for Health Information (CIHI)

Other: Coca-Cola, LoyaltyOne, SITA, HOOPP

Certifications and Accreditations:

Accredited Kanban Trainer (AKT), Team Kanban Practitioner (TKP), Kanban Management Professional (KMP)

Certified Scrum Professional (CSP-SM), Advanced Certified Scrum Product Owner (A-CSPO), Certified Scrum Master (CSM) and Product Owner (CSPO)

Lean Six Sigma Master Black Belt (LSSMBB), Design Thinking Trainer (DTT)

Leadership Circle Profile (LCP), Agile Certified Practitioner (PMI-ACP), ICAgile Certified Trainer

BSc. Production Engineering (POLI-USP), Master in Finance and Economics (Fundacao Getulio Vargas – FGV)

Experience Summary:

Over 20 years’ experience in designing and delivering training, coaching, consulting and mentoring on business topics, Lean Six Sigma and Agile Methods.

Testimonials:

“Derived from the fact that our organization has approximately 100,000 employees, it is an organization with a lot of structure, processes, protocols, therefore the projects carried out have long and bureaucratic project flows, however, due to needs and priorities we challenge ourselves to be able to perform a disruptive technological tool, with the objective that thousands of our employees are empowered and have a virtual library of contents and information that will help them to fulfill their roles.
With this Agile accompaniment we have broken paradigms, in this specific project, Agile techniques (Scrum) has given us the necessary support to convince employees that change of mentality, mainly with a collaboration approach, incremental deliveries, better way in the form of negotiation with internal clients, external (suppliers) and the most important thing as we do from day 1 more tangible results.
Thanks to Coach David we have found the right paths in the way that intervenes and guides us promptly in the project.” (translated from Spanish) – Andrés L Nava, Talent Development Leader, Coca-Cola

Berteig is a Canadian education development and delivery firm specializing in helping your company develop knowledge, motivation and skills leading to measurable improvements in quality, speed and happiness.

Anchoring (a Cognitive Bias) Can Affect Outcome

Jerry Doucett

Leading the Witness

Difficult Conversations

The Impact

If you find this useful, please consider contributing with our
“Value for Value” model.

Location:

Date:

Time:

Trainer:

Location:

Date:

Time:

Trainer:

Location:

Date:

Time:

Trainer:

Jerry Doucett

Berteig Consulting

About Us

Find us on

NEWSLETTER

HEADQUARTERS

Contact Us

Anchoring (a Cognitive Bias) Can Affect Outcome

Jerry Doucett

Leading the Witness

Difficult Conversations

The Impact

If you find this useful, please consider contributing with our “Value for Value” model.

Location:

Date:

Time:

Trainer:

David Vicentin Senior Agile/Lean Consultant

Location:

Date:

Time:

Trainer:

David Vicentin Senior Agile/Lean Consultant

Location:

Date:

Time:

Trainer:

David Vicentin Senior Agile/Lean Consultant

Jerry Doucett

Berteig Consulting

Agile Consulting and Coaching - An Exploration

Leadership: How to Lead Like a Boss!

About Us

Find us on

NEWSLETTER

HEADQUARTERS

Contact Us

If you find this useful, please consider contributing with our
“Value for Value” model.