It may be a cliche to be talking about “Compassion” in the workplace, as it is a “concept” that has been addressed multiple times over many years.

Frankly, it is difficult to actually put into practice. And for me, it was something I explored, adopted, and then ignored, over the past number of decades as real-world priorities shifted.

But I want to share a very personal story that unfolded just today. Bear with me on this, as I will relate this personal situation to the workplace interactions we’ve all likely experienced.

My neighbour is a struggling single mother to whom I genuinely want to succeed, as she is a dedicated mother and a hard worker. However, she recently took a very base-level approach to an emotional situation that affects many people within my neighbourhood.

In short, her dog has behavioural issues which have lead to attacks and mock-attacks upon myself, my family, local contractors, and fellow neighbours. Latitude has been given to her in each instance as she has made earnest efforts to curb this behaviour, but for the most part, she has had marginal success. Most recently the dog actually attacked a local boy, who spent 3 days in hospital as a result.

Clearly, the issue with the “dog in the room” needed to be escalated and dealt with. The injured boy’s father rightly requested that a muzzle order be put in place: an order that has subsequently been appealed by the owner.

Think about this for a moment.

The position of the dog owner just changed, from “I am making earnest efforts” to “my dog is not the problem. You are the problem”.

Why?

Well, there’s been a trigger event and it’s because of a strong emotional connection to her dog. To justify this, she has created a “story” about all the people that are involved in this situation: the young boy in the hospital “provoked” the dog. The “dog doesn’t have the problem, everyone else does, and it’s all lies”. My personal situation in which I had to physically defend my family from the aggressiveness of this loose dog “never happened”. And of course the contractor who locked himself in a room until she came home……. well, you get the point.

It is very easy for me, as a professional who is accustomed to teams, and boardrooms, proper process, HR, and mature interactions that move business forward, to look at her position as an immature and flailing attempt to justify a deeper need. An emotional need to protect the love she has for this dog and what the dog represents as part of her family.

Relating this to business, I’ve met people who have acted much like her in the workplace. The same story of innocence the dog owner positions, is often found in the boardroom! The questions are why, and secondly, do such people tend to remain in their position or do they get moved along?

They survive. While they may be unskilled and unready to address the actual deep personal issue driving their behaviour, they often position themselves in a very innocent light, and they tend to point out those “liars” around them.

The light went off for me when I found myself emotionally wrapped up in being called a liar by a person who was clearly to blame. How do you defend yourself with your “team skills” and “boardroom skills” against a person with “street skills”?

That is where I found Compassion.

As in situations with my co-workers, colleagues, clients and friends, I realized that this single mother is just trying to provide her son with a home, an education, a pet to call his own, and in between, cut the noise in her life, and find her own sense of happiness while shouldering 100% of the burden.

Moving this concept to the workplace, could it be that a percentage of your colleagues who sometimes leave you scratching your head, have some well-developed “street skills”?

After today I do believe it begins with you – not them – just as this personal revelation with the neighbour began with me.

In the end, the injured son’s father expertly resolved this emotional powder-keg: and I learned it’s not about defending against the accusations, it’s doing exactly what this father did.

He listened to all parties with genuine interest and curiosity. He asked neutral-based questions, keeping his emotions in check. He did not take the accusations personally. He sought answers and he sought consensus. He asked for timelines and process. He often asked for help, and sometimes he had to escalate (i.e. getting a muzzle order) where he needed. But he exercised Compassion at every step.

I learned that defending myself against accusations is not the name of the game: it’s about taking the father’s approach. His Compassion renewed Compassion in me.

https://businessconnectworld.com/2017/11/28/simple-ways-help-people-next-door-around-world/

If you find this useful, please consider contributing with our
“Value for Value” model.

Team Kanban Practitioner® (TKP)

21 JUN 2023 - Wednesday - Online - David Vicentin
Early-bird Discount! C$1195.00 C$1015.75 Until 06-Jun Register Now
- Boost your Agile Team Performance -

This 1-day course guides you in the foundations of the Kanban Method® and serves as a fast starting point to an alternative path to Real Agility™. This course is designed for you if you are facilitating teams doing projects, operations, development, support, or research. Achieve the Team Kanban Practitioner® (TKP) credential with Kanban University® by successfully completing this course.

- Participate in the FeatureBan simulation for immersive learning
- Build a real-world Kanban board with guidance from our trainer
- 8 PDUs | 8 SEUs
- Team Kanban Practitioner® (TKP) certificate
- Profile listing on the KU (Kanban University) alumni page
- Registered Education Provider with KU
- Taught by Accredited Kanban Trainers only

EXCLUSIVE: Free "Kanban for Teams" e-book written by BERTEIG consultants!
INCLUDES: New Training with ChatGPT-4 to leverage AI in your teams

Please note that to become certified with Kanban University, you must keep your video on throughout the duration of this course.

Download the recommended reading by "David J. Anderson and Andy Carmichael":
Essential Kanban Condensed

[Register using a corporate email address, for corporate loyalty program discounts.]
Read More

Location:

Online

Date:

Wed 21-Jun-2023

Time:

09:00 AM to 05:00 PM (EST)
Trainer:
David Vicentin

Senior Agile/Lean Consultant
About Trainer

David Vicentin Senior Agile/Lean Consultant

David Vicentin has delivered Operational Excellence and Agile implementation for the past 20 years as a management consultant. His clients come from diverse industries in North America, South America and Europe.

Working at different organizational levels from operatives to senior management, his focus is to achieve sustainably higher results. David has trained, mentored and coached thousands of people for many businesses, with a focus on increasing personal performance for coaches and improving their business environment, overall.

As an Industrial Engineer, Master in Economics and Finance and Master Black Belt in Lean Six Sigma, his ability to evolve people results in service delivery which increases value, reduces cost and improves both quality and productivity for his clients.

Facilitator of more than 250 projects using DMAIC, DMADV, RCA, Kaizen, FMEA and SCRUM, he focuses on cost reduction, quality and productivity improvements, cash flow improvement and customer satisfaction.

High profile clients include Scotiabank, Honda, Volkswagen, Saint Gobain, Nortel Networks, Sherwin Williams, Coca-Cola, SITA, HSBC, Four Seasons and Rolls Royce. David has lead projects and workshops in materials/logistics, manufacturing, purchases, finance, sales, R&D and information technology areas.

David Vicentin has delivered Operational Excellence and Agile implementation for the past 20 years as a management consultant. His clients come from diverse industries in North America, South America and Europe.

Working at different organizational levels from staff to senior management, his focus is to achieve sustainably higher results. David has trained, mentored and coached thousands of people for many businesses, with a focus on increasing performance and improving business results. David is a consultant, coach, facilitator, and trainer at all organizational levels.

As an Industrial Engineer, Master in Economics and Finance and Master Black Belt in Lean Six Sigma, his ability to evolve people results in service delivery which increases value, reduces cost and improves both quality and productivity for his clients.

Facilitator of more than 250 projects using DMAIC, DMADV, RCA, Kaizen, FMEA and SCRUM, he focuses on cost reduction, quality and productivity improvements, cash flow improvement and customer satisfaction.

Recently, David has increased his focus on business results with coaching and training on design thinking, lean startup, marketing, sales, product management and business strategy.

David has lead projects and workshops in marketing, materials/logistics, manufacturing, purchases, finance, sales, R&D and information technology areas. David specializes in Productivity Techniques, Management Systems and, Finance focused to increase business results.

David coordinates and leads projects in many countries as he is fluent in English, Portuguese and Spanish.

David joined BERTEIG in July 2017.

Select Client List:

Financial Services: HSBC, Mastercard, Scotiabank, Great West Life, Concentra, BMO

Automotive: Honda, Volkswagon, Rolls Royce, Trader.ca, Alberta Motor Association (AMA)

Healthcare: Sick Kids Foundation, Canadian Institute for Health Information (CIHI)

Other: Coca-Cola, LoyaltyOne, SITA, HOOPP

Certifications and Accreditations:

Accredited Kanban Trainer (AKT), Team Kanban Practitioner (TKP), Kanban Management Professional (KMP)

Certified Scrum Professional (CSP-SM), Advanced Certified Scrum Product Owner (A-CSPO), Certified Scrum Master (CSM) and Product Owner (CSPO)

Lean Six Sigma Master Black Belt (LSSMBB), Design Thinking Trainer (DTT)

Leadership Circle Profile (LCP), Agile Certified Practitioner (PMI-ACP), ICAgile Certified Trainer

BSc. Production Engineering (POLI-USP), Master in Finance and Economics (Fundacao Getulio Vargas – FGV)

Experience Summary:

Over 20 years’ experience in designing and delivering training, coaching, consulting and mentoring on business topics, Lean Six Sigma and Agile Methods.

Testimonials:

“Derived from the fact that our organization has approximately 100,000 employees, it is an organization with a lot of structure, processes, protocols, therefore the projects carried out have long and bureaucratic project flows, however, due to needs and priorities we challenge ourselves to be able to perform a disruptive technological tool, with the objective that thousands of our employees are empowered and have a virtual library of contents and information that will help them to fulfill their roles.
With this Agile accompaniment we have broken paradigms, in this specific project, Agile techniques (Scrum) has given us the necessary support to convince employees that change of mentality, mainly with a collaboration approach, incremental deliveries, better way in the form of negotiation with internal clients, external (suppliers) and the most important thing as we do from day 1 more tangible results.
Thanks to Coach David we have found the right paths in the way that intervenes and guides us promptly in the project.” (translated from Spanish) – Andrés L Nava, Talent Development Leader, Coca-Cola
Team Kanban Practitioner® (TKP)

19 JUL 2023 - Wednesday - Online - David Vicentin
Early-bird Discount! C$1195.00 C$1015.75 Until 04-Jul Register Now
- Boost your Agile Team Performance -

This 1-day course guides you in the foundations of the Kanban Method® and serves as a fast starting point to an alternative path to Real Agility™. This course is designed for you if you are facilitating teams doing projects, operations, development, support, or research. Achieve the Team Kanban Practitioner® (TKP) credential with Kanban University® by successfully completing this course.

- Participate in the FeatureBan simulation for immersive learning
- Build a real-world Kanban board with guidance from our trainer
- 8 PDUs | 8 SEUs
- Team Kanban Practitioner® (TKP) certificate
- Profile listing on the KU (Kanban University) alumni page
- Registered Education Provider with KU
- Taught by Accredited Kanban Trainers only

EXCLUSIVE: Free "Kanban for Teams" e-book written by BERTEIG consultants!
INCLUDES: New Training with ChatGPT-4 to leverage AI in your teams

Please note that to become certified with Kanban University, you must keep your video on throughout the duration of this course.

Download the recommended reading by "David J. Anderson and Andy Carmichael":
Essential Kanban Condensed

[Register using a corporate email address, for corporate loyalty program discounts.]
Read More

Location:

Online

Date:

Wed 19-Jul-2023

Time:

09:00 AM to 05:00 PM (EST)
Trainer:
David Vicentin

Senior Agile/Lean Consultant
About Trainer

David Vicentin Senior Agile/Lean Consultant

David Vicentin has delivered Operational Excellence and Agile implementation for the past 20 years as a management consultant. His clients come from diverse industries in North America, South America and Europe.

Working at different organizational levels from operatives to senior management, his focus is to achieve sustainably higher results. David has trained, mentored and coached thousands of people for many businesses, with a focus on increasing personal performance for coaches and improving their business environment, overall.

As an Industrial Engineer, Master in Economics and Finance and Master Black Belt in Lean Six Sigma, his ability to evolve people results in service delivery which increases value, reduces cost and improves both quality and productivity for his clients.

Facilitator of more than 250 projects using DMAIC, DMADV, RCA, Kaizen, FMEA and SCRUM, he focuses on cost reduction, quality and productivity improvements, cash flow improvement and customer satisfaction.

High profile clients include Scotiabank, Honda, Volkswagen, Saint Gobain, Nortel Networks, Sherwin Williams, Coca-Cola, SITA, HSBC, Four Seasons and Rolls Royce. David has lead projects and workshops in materials/logistics, manufacturing, purchases, finance, sales, R&D and information technology areas.

David Vicentin has delivered Operational Excellence and Agile implementation for the past 20 years as a management consultant. His clients come from diverse industries in North America, South America and Europe.

Working at different organizational levels from staff to senior management, his focus is to achieve sustainably higher results. David has trained, mentored and coached thousands of people for many businesses, with a focus on increasing performance and improving business results. David is a consultant, coach, facilitator, and trainer at all organizational levels.

As an Industrial Engineer, Master in Economics and Finance and Master Black Belt in Lean Six Sigma, his ability to evolve people results in service delivery which increases value, reduces cost and improves both quality and productivity for his clients.

Facilitator of more than 250 projects using DMAIC, DMADV, RCA, Kaizen, FMEA and SCRUM, he focuses on cost reduction, quality and productivity improvements, cash flow improvement and customer satisfaction.

Recently, David has increased his focus on business results with coaching and training on design thinking, lean startup, marketing, sales, product management and business strategy.

David has lead projects and workshops in marketing, materials/logistics, manufacturing, purchases, finance, sales, R&D and information technology areas. David specializes in Productivity Techniques, Management Systems and, Finance focused to increase business results.

David coordinates and leads projects in many countries as he is fluent in English, Portuguese and Spanish.

David joined BERTEIG in July 2017.

Select Client List:

Financial Services: HSBC, Mastercard, Scotiabank, Great West Life, Concentra, BMO

Automotive: Honda, Volkswagon, Rolls Royce, Trader.ca, Alberta Motor Association (AMA)

Healthcare: Sick Kids Foundation, Canadian Institute for Health Information (CIHI)

Other: Coca-Cola, LoyaltyOne, SITA, HOOPP

Certifications and Accreditations:

Accredited Kanban Trainer (AKT), Team Kanban Practitioner (TKP), Kanban Management Professional (KMP)

Certified Scrum Professional (CSP-SM), Advanced Certified Scrum Product Owner (A-CSPO), Certified Scrum Master (CSM) and Product Owner (CSPO)

Lean Six Sigma Master Black Belt (LSSMBB), Design Thinking Trainer (DTT)

Leadership Circle Profile (LCP), Agile Certified Practitioner (PMI-ACP), ICAgile Certified Trainer

BSc. Production Engineering (POLI-USP), Master in Finance and Economics (Fundacao Getulio Vargas – FGV)

Experience Summary:

Over 20 years’ experience in designing and delivering training, coaching, consulting and mentoring on business topics, Lean Six Sigma and Agile Methods.

Testimonials:

“Derived from the fact that our organization has approximately 100,000 employees, it is an organization with a lot of structure, processes, protocols, therefore the projects carried out have long and bureaucratic project flows, however, due to needs and priorities we challenge ourselves to be able to perform a disruptive technological tool, with the objective that thousands of our employees are empowered and have a virtual library of contents and information that will help them to fulfill their roles.
With this Agile accompaniment we have broken paradigms, in this specific project, Agile techniques (Scrum) has given us the necessary support to convince employees that change of mentality, mainly with a collaboration approach, incremental deliveries, better way in the form of negotiation with internal clients, external (suppliers) and the most important thing as we do from day 1 more tangible results.
Thanks to Coach David we have found the right paths in the way that intervenes and guides us promptly in the project.” (translated from Spanish) – Andrés L Nava, Talent Development Leader, Coca-Cola
Team Kanban Practitioner® (TKP)

15 AUG 2023 - Tuesday - Online - David Vicentin
Early-bird Discount! C$1195.00 C$1015.75 Until 31-Jul Register Now
- Boost your Agile Team Performance -

This 1-day course guides you in the foundations of the Kanban Method® and serves as a fast starting point to an alternative path to Real Agility™. This course is designed for you if you are facilitating teams doing projects, operations, development, support, or research. Achieve the Team Kanban Practitioner® (TKP) credential with Kanban University® by successfully completing this course.

- Participate in the FeatureBan simulation for immersive learning
- Build a real-world Kanban board with guidance from our trainer
- 8 PDUs | 8 SEUs
- Team Kanban Practitioner® (TKP) certificate
- Profile listing on the KU (Kanban University) alumni page
- Registered Education Provider with KU
- Taught by Accredited Kanban Trainers only

EXCLUSIVE: Free "Kanban for Teams" e-book written by BERTEIG consultants!
INCLUDES: New Training with ChatGPT-4 to leverage AI in your teams

Please note that to become certified with Kanban University, you must keep your video on throughout the duration of this course.

Download the recommended reading by "David J. Anderson and Andy Carmichael":
Essential Kanban Condensed

[Register using a corporate email address, for corporate loyalty program discounts.]
Read More

Location:

Online

Date:

Tue 15-Aug-2023

Time:

09:00 AM to 05:00 PM (EST)
Trainer:
David Vicentin

Senior Agile/Lean Consultant
About Trainer

David Vicentin Senior Agile/Lean Consultant

David Vicentin has delivered Operational Excellence and Agile implementation for the past 20 years as a management consultant. His clients come from diverse industries in North America, South America and Europe.

Working at different organizational levels from operatives to senior management, his focus is to achieve sustainably higher results. David has trained, mentored and coached thousands of people for many businesses, with a focus on increasing personal performance for coaches and improving their business environment, overall.

As an Industrial Engineer, Master in Economics and Finance and Master Black Belt in Lean Six Sigma, his ability to evolve people results in service delivery which increases value, reduces cost and improves both quality and productivity for his clients.

Facilitator of more than 250 projects using DMAIC, DMADV, RCA, Kaizen, FMEA and SCRUM, he focuses on cost reduction, quality and productivity improvements, cash flow improvement and customer satisfaction.

High profile clients include Scotiabank, Honda, Volkswagen, Saint Gobain, Nortel Networks, Sherwin Williams, Coca-Cola, SITA, HSBC, Four Seasons and Rolls Royce. David has lead projects and workshops in materials/logistics, manufacturing, purchases, finance, sales, R&D and information technology areas.

David Vicentin has delivered Operational Excellence and Agile implementation for the past 20 years as a management consultant. His clients come from diverse industries in North America, South America and Europe.

Working at different organizational levels from staff to senior management, his focus is to achieve sustainably higher results. David has trained, mentored and coached thousands of people for many businesses, with a focus on increasing performance and improving business results. David is a consultant, coach, facilitator, and trainer at all organizational levels.

As an Industrial Engineer, Master in Economics and Finance and Master Black Belt in Lean Six Sigma, his ability to evolve people results in service delivery which increases value, reduces cost and improves both quality and productivity for his clients.

Facilitator of more than 250 projects using DMAIC, DMADV, RCA, Kaizen, FMEA and SCRUM, he focuses on cost reduction, quality and productivity improvements, cash flow improvement and customer satisfaction.

Recently, David has increased his focus on business results with coaching and training on design thinking, lean startup, marketing, sales, product management and business strategy.

David has lead projects and workshops in marketing, materials/logistics, manufacturing, purchases, finance, sales, R&D and information technology areas. David specializes in Productivity Techniques, Management Systems and, Finance focused to increase business results.

David coordinates and leads projects in many countries as he is fluent in English, Portuguese and Spanish.

David joined BERTEIG in July 2017.

Select Client List:

Financial Services: HSBC, Mastercard, Scotiabank, Great West Life, Concentra, BMO

Automotive: Honda, Volkswagon, Rolls Royce, Trader.ca, Alberta Motor Association (AMA)

Healthcare: Sick Kids Foundation, Canadian Institute for Health Information (CIHI)

Other: Coca-Cola, LoyaltyOne, SITA, HOOPP

Certifications and Accreditations:

Accredited Kanban Trainer (AKT), Team Kanban Practitioner (TKP), Kanban Management Professional (KMP)

Certified Scrum Professional (CSP-SM), Advanced Certified Scrum Product Owner (A-CSPO), Certified Scrum Master (CSM) and Product Owner (CSPO)

Lean Six Sigma Master Black Belt (LSSMBB), Design Thinking Trainer (DTT)

Leadership Circle Profile (LCP), Agile Certified Practitioner (PMI-ACP), ICAgile Certified Trainer

BSc. Production Engineering (POLI-USP), Master in Finance and Economics (Fundacao Getulio Vargas – FGV)

Experience Summary:

Over 20 years’ experience in designing and delivering training, coaching, consulting and mentoring on business topics, Lean Six Sigma and Agile Methods.

Testimonials:

“Derived from the fact that our organization has approximately 100,000 employees, it is an organization with a lot of structure, processes, protocols, therefore the projects carried out have long and bureaucratic project flows, however, due to needs and priorities we challenge ourselves to be able to perform a disruptive technological tool, with the objective that thousands of our employees are empowered and have a virtual library of contents and information that will help them to fulfill their roles.
With this Agile accompaniment we have broken paradigms, in this specific project, Agile techniques (Scrum) has given us the necessary support to convince employees that change of mentality, mainly with a collaboration approach, incremental deliveries, better way in the form of negotiation with internal clients, external (suppliers) and the most important thing as we do from day 1 more tangible results.
Thanks to Coach David we have found the right paths in the way that intervenes and guides us promptly in the project.” (translated from Spanish) – Andrés L Nava, Talent Development Leader, Coca-Cola
Team Kanban Practitioner® (TKP)

19 SEP 2023 - Tuesday - Online - David Vicentin
Early-bird Discount! C$1195.00 C$1015.75 Until 05-Sep Register Now
- Boost your Agile Team Performance -

This 1-day course guides you in the foundations of the Kanban Method® and serves as a fast starting point to an alternative path to Real Agility™. This course is designed for you if you are facilitating teams doing projects, operations, development, support, or research. Achieve the Team Kanban Practitioner® (TKP) credential with Kanban University® by successfully completing this course.

- Participate in the FeatureBan simulation for immersive learning
- Build a real-world Kanban board with guidance from our trainer
- 8 PDUs | 8 SEUs
- Team Kanban Practitioner® (TKP) certificate
- Profile listing on the KU (Kanban University) alumni page
- Registered Education Provider with KU
- Taught by Accredited Kanban Trainers only

EXCLUSIVE: Free "Kanban for Teams" e-book written by BERTEIG consultants!
INCLUDES: New Training with ChatGPT-4 to leverage AI in your teams

Please note that to become certified with Kanban University, you must keep your video on throughout the duration of this course.

Download the recommended reading by "David J. Anderson and Andy Carmichael":
Essential Kanban Condensed

[Register using a corporate email address, for corporate loyalty program discounts.]
Read More

Location:

Online

Date:

Tue 19-Sep-2023

Time:

09:00 AM to 05:00 PM (EST)
Trainer:
David Vicentin

Senior Agile/Lean Consultant
About Trainer

David Vicentin Senior Agile/Lean Consultant

David Vicentin has delivered Operational Excellence and Agile implementation for the past 20 years as a management consultant. His clients come from diverse industries in North America, South America and Europe.

Working at different organizational levels from operatives to senior management, his focus is to achieve sustainably higher results. David has trained, mentored and coached thousands of people for many businesses, with a focus on increasing personal performance for coaches and improving their business environment, overall.

As an Industrial Engineer, Master in Economics and Finance and Master Black Belt in Lean Six Sigma, his ability to evolve people results in service delivery which increases value, reduces cost and improves both quality and productivity for his clients.

Facilitator of more than 250 projects using DMAIC, DMADV, RCA, Kaizen, FMEA and SCRUM, he focuses on cost reduction, quality and productivity improvements, cash flow improvement and customer satisfaction.

High profile clients include Scotiabank, Honda, Volkswagen, Saint Gobain, Nortel Networks, Sherwin Williams, Coca-Cola, SITA, HSBC, Four Seasons and Rolls Royce. David has lead projects and workshops in materials/logistics, manufacturing, purchases, finance, sales, R&D and information technology areas.

David Vicentin has delivered Operational Excellence and Agile implementation for the past 20 years as a management consultant. His clients come from diverse industries in North America, South America and Europe.

Working at different organizational levels from staff to senior management, his focus is to achieve sustainably higher results. David has trained, mentored and coached thousands of people for many businesses, with a focus on increasing performance and improving business results. David is a consultant, coach, facilitator, and trainer at all organizational levels.

As an Industrial Engineer, Master in Economics and Finance and Master Black Belt in Lean Six Sigma, his ability to evolve people results in service delivery which increases value, reduces cost and improves both quality and productivity for his clients.

Facilitator of more than 250 projects using DMAIC, DMADV, RCA, Kaizen, FMEA and SCRUM, he focuses on cost reduction, quality and productivity improvements, cash flow improvement and customer satisfaction.

Recently, David has increased his focus on business results with coaching and training on design thinking, lean startup, marketing, sales, product management and business strategy.

David has lead projects and workshops in marketing, materials/logistics, manufacturing, purchases, finance, sales, R&D and information technology areas. David specializes in Productivity Techniques, Management Systems and, Finance focused to increase business results.

David coordinates and leads projects in many countries as he is fluent in English, Portuguese and Spanish.

David joined BERTEIG in July 2017.

Select Client List:

Financial Services: HSBC, Mastercard, Scotiabank, Great West Life, Concentra, BMO

Automotive: Honda, Volkswagon, Rolls Royce, Trader.ca, Alberta Motor Association (AMA)

Healthcare: Sick Kids Foundation, Canadian Institute for Health Information (CIHI)

Other: Coca-Cola, LoyaltyOne, SITA, HOOPP

Certifications and Accreditations:

Accredited Kanban Trainer (AKT), Team Kanban Practitioner (TKP), Kanban Management Professional (KMP)

Certified Scrum Professional (CSP-SM), Advanced Certified Scrum Product Owner (A-CSPO), Certified Scrum Master (CSM) and Product Owner (CSPO)

Lean Six Sigma Master Black Belt (LSSMBB), Design Thinking Trainer (DTT)

Leadership Circle Profile (LCP), Agile Certified Practitioner (PMI-ACP), ICAgile Certified Trainer

BSc. Production Engineering (POLI-USP), Master in Finance and Economics (Fundacao Getulio Vargas – FGV)

Experience Summary:

Over 20 years’ experience in designing and delivering training, coaching, consulting and mentoring on business topics, Lean Six Sigma and Agile Methods.

Testimonials:

“Derived from the fact that our organization has approximately 100,000 employees, it is an organization with a lot of structure, processes, protocols, therefore the projects carried out have long and bureaucratic project flows, however, due to needs and priorities we challenge ourselves to be able to perform a disruptive technological tool, with the objective that thousands of our employees are empowered and have a virtual library of contents and information that will help them to fulfill their roles.
With this Agile accompaniment we have broken paradigms, in this specific project, Agile techniques (Scrum) has given us the necessary support to convince employees that change of mentality, mainly with a collaboration approach, incremental deliveries, better way in the form of negotiation with internal clients, external (suppliers) and the most important thing as we do from day 1 more tangible results.
Thanks to Coach David we have found the right paths in the way that intervenes and guides us promptly in the project.” (translated from Spanish) – Andrés L Nava, Talent Development Leader, Coca-Cola
Team Kanban Practitioner® (TKP)

18 OCT 2023 - Wednesday - Online - David Vicentin
Early-bird Discount! C$1195.00 C$1015.75 Until 04-Oct Register Now
- Boost your Agile Team Performance -

This 1-day course guides you in the foundations of the Kanban Method® and serves as a fast starting point to an alternative path to Real Agility™. This course is designed for you if you are facilitating teams doing projects, operations, development, support, or research. Achieve the Team Kanban Practitioner® (TKP) credential with Kanban University® by successfully completing this course.

- Participate in the FeatureBan simulation for immersive learning
- Build a real-world Kanban board with guidance from our trainer
- 8 PDUs | 8 SEUs
- Team Kanban Practitioner® (TKP) certificate
- Profile listing on the KU (Kanban University) alumni page
- Registered Education Provider with KU
- Taught by Accredited Kanban Trainers only

EXCLUSIVE: Free "Kanban for Teams" e-book written by BERTEIG consultants!
INCLUDES: New Training with ChatGPT-4 to leverage AI in your teams

Please note that to become certified with Kanban University, you must keep your video on throughout the duration of this course.

Download the recommended reading by "David J. Anderson and Andy Carmichael":
Essential Kanban Condensed

[Register using a corporate email address, for corporate loyalty program discounts.]
Read More

Location:

Online

Date:

Wed 18-Oct-2023

Time:

09:00 AM to 05:00 PM (EST)
Trainer:
David Vicentin

Senior Agile/Lean Consultant
About Trainer

David Vicentin Senior Agile/Lean Consultant

David Vicentin has delivered Operational Excellence and Agile implementation for the past 20 years as a management consultant. His clients come from diverse industries in North America, South America and Europe.

Working at different organizational levels from operatives to senior management, his focus is to achieve sustainably higher results. David has trained, mentored and coached thousands of people for many businesses, with a focus on increasing personal performance for coaches and improving their business environment, overall.

As an Industrial Engineer, Master in Economics and Finance and Master Black Belt in Lean Six Sigma, his ability to evolve people results in service delivery which increases value, reduces cost and improves both quality and productivity for his clients.

Facilitator of more than 250 projects using DMAIC, DMADV, RCA, Kaizen, FMEA and SCRUM, he focuses on cost reduction, quality and productivity improvements, cash flow improvement and customer satisfaction.

High profile clients include Scotiabank, Honda, Volkswagen, Saint Gobain, Nortel Networks, Sherwin Williams, Coca-Cola, SITA, HSBC, Four Seasons and Rolls Royce. David has lead projects and workshops in materials/logistics, manufacturing, purchases, finance, sales, R&D and information technology areas.

David Vicentin has delivered Operational Excellence and Agile implementation for the past 20 years as a management consultant. His clients come from diverse industries in North America, South America and Europe.

Working at different organizational levels from staff to senior management, his focus is to achieve sustainably higher results. David has trained, mentored and coached thousands of people for many businesses, with a focus on increasing performance and improving business results. David is a consultant, coach, facilitator, and trainer at all organizational levels.

As an Industrial Engineer, Master in Economics and Finance and Master Black Belt in Lean Six Sigma, his ability to evolve people results in service delivery which increases value, reduces cost and improves both quality and productivity for his clients.

Facilitator of more than 250 projects using DMAIC, DMADV, RCA, Kaizen, FMEA and SCRUM, he focuses on cost reduction, quality and productivity improvements, cash flow improvement and customer satisfaction.

Recently, David has increased his focus on business results with coaching and training on design thinking, lean startup, marketing, sales, product management and business strategy.

David has lead projects and workshops in marketing, materials/logistics, manufacturing, purchases, finance, sales, R&D and information technology areas. David specializes in Productivity Techniques, Management Systems and, Finance focused to increase business results.

David coordinates and leads projects in many countries as he is fluent in English, Portuguese and Spanish.

David joined BERTEIG in July 2017.

Select Client List:

Financial Services: HSBC, Mastercard, Scotiabank, Great West Life, Concentra, BMO

Automotive: Honda, Volkswagon, Rolls Royce, Trader.ca, Alberta Motor Association (AMA)

Healthcare: Sick Kids Foundation, Canadian Institute for Health Information (CIHI)

Other: Coca-Cola, LoyaltyOne, SITA, HOOPP

Certifications and Accreditations:

Accredited Kanban Trainer (AKT), Team Kanban Practitioner (TKP), Kanban Management Professional (KMP)

Certified Scrum Professional (CSP-SM), Advanced Certified Scrum Product Owner (A-CSPO), Certified Scrum Master (CSM) and Product Owner (CSPO)

Lean Six Sigma Master Black Belt (LSSMBB), Design Thinking Trainer (DTT)

Leadership Circle Profile (LCP), Agile Certified Practitioner (PMI-ACP), ICAgile Certified Trainer

BSc. Production Engineering (POLI-USP), Master in Finance and Economics (Fundacao Getulio Vargas – FGV)

Experience Summary:

Over 20 years’ experience in designing and delivering training, coaching, consulting and mentoring on business topics, Lean Six Sigma and Agile Methods.

Testimonials:

“Derived from the fact that our organization has approximately 100,000 employees, it is an organization with a lot of structure, processes, protocols, therefore the projects carried out have long and bureaucratic project flows, however, due to needs and priorities we challenge ourselves to be able to perform a disruptive technological tool, with the objective that thousands of our employees are empowered and have a virtual library of contents and information that will help them to fulfill their roles.
With this Agile accompaniment we have broken paradigms, in this specific project, Agile techniques (Scrum) has given us the necessary support to convince employees that change of mentality, mainly with a collaboration approach, incremental deliveries, better way in the form of negotiation with internal clients, external (suppliers) and the most important thing as we do from day 1 more tangible results.
Thanks to Coach David we have found the right paths in the way that intervenes and guides us promptly in the project.” (translated from Spanish) – Andrés L Nava, Talent Development Leader, Coca-Cola
Team Kanban Practitioner® (TKP)

21 NOV 2023 - Tuesday - Online - David Vicentin
Early-bird Discount! C$1195.00 C$1015.75 Until 07-Nov Register Now
- Boost your Agile Team Performance -

This 1-day course guides you in the foundations of the Kanban Method® and serves as a fast starting point to an alternative path to Real Agility™. This course is designed for you if you are facilitating teams doing projects, operations, development, support, or research. Achieve the Team Kanban Practitioner® (TKP) credential with Kanban University® by successfully completing this course.

- Participate in the FeatureBan simulation for immersive learning
- Build a real-world Kanban board with guidance from our trainer
- 8 PDUs | 8 SEUs
- Team Kanban Practitioner® (TKP) certificate
- Profile listing on the KU (Kanban University) alumni page
- Registered Education Provider with KU
- Taught by Accredited Kanban Trainers only

EXCLUSIVE: Free "Kanban for Teams" e-book written by BERTEIG consultants!
INCLUDES: New Training with ChatGPT-4 to leverage AI in your teams

Please note that to become certified with Kanban University, you must keep your video on throughout the duration of this course.

Download the recommended reading by "David J. Anderson and Andy Carmichael":
Essential Kanban Condensed

[Register using a corporate email address, for corporate loyalty program discounts.]
Read More

Location:

Online

Date:

Tue 21-Nov-2023

Time:

09:00 AM to 05:00 PM (EST)
Trainer:
David Vicentin

Senior Agile/Lean Consultant
About Trainer

David Vicentin Senior Agile/Lean Consultant

David Vicentin has delivered Operational Excellence and Agile implementation for the past 20 years as a management consultant. His clients come from diverse industries in North America, South America and Europe.

Working at different organizational levels from operatives to senior management, his focus is to achieve sustainably higher results. David has trained, mentored and coached thousands of people for many businesses, with a focus on increasing personal performance for coaches and improving their business environment, overall.

As an Industrial Engineer, Master in Economics and Finance and Master Black Belt in Lean Six Sigma, his ability to evolve people results in service delivery which increases value, reduces cost and improves both quality and productivity for his clients.

Facilitator of more than 250 projects using DMAIC, DMADV, RCA, Kaizen, FMEA and SCRUM, he focuses on cost reduction, quality and productivity improvements, cash flow improvement and customer satisfaction.

High profile clients include Scotiabank, Honda, Volkswagen, Saint Gobain, Nortel Networks, Sherwin Williams, Coca-Cola, SITA, HSBC, Four Seasons and Rolls Royce. David has lead projects and workshops in materials/logistics, manufacturing, purchases, finance, sales, R&D and information technology areas.

David Vicentin has delivered Operational Excellence and Agile implementation for the past 20 years as a management consultant. His clients come from diverse industries in North America, South America and Europe.

Working at different organizational levels from staff to senior management, his focus is to achieve sustainably higher results. David has trained, mentored and coached thousands of people for many businesses, with a focus on increasing performance and improving business results. David is a consultant, coach, facilitator, and trainer at all organizational levels.

As an Industrial Engineer, Master in Economics and Finance and Master Black Belt in Lean Six Sigma, his ability to evolve people results in service delivery which increases value, reduces cost and improves both quality and productivity for his clients.

Facilitator of more than 250 projects using DMAIC, DMADV, RCA, Kaizen, FMEA and SCRUM, he focuses on cost reduction, quality and productivity improvements, cash flow improvement and customer satisfaction.

Recently, David has increased his focus on business results with coaching and training on design thinking, lean startup, marketing, sales, product management and business strategy.

David has lead projects and workshops in marketing, materials/logistics, manufacturing, purchases, finance, sales, R&D and information technology areas. David specializes in Productivity Techniques, Management Systems and, Finance focused to increase business results.

David coordinates and leads projects in many countries as he is fluent in English, Portuguese and Spanish.

David joined BERTEIG in July 2017.

Select Client List:

Financial Services: HSBC, Mastercard, Scotiabank, Great West Life, Concentra, BMO

Automotive: Honda, Volkswagon, Rolls Royce, Trader.ca, Alberta Motor Association (AMA)

Healthcare: Sick Kids Foundation, Canadian Institute for Health Information (CIHI)

Other: Coca-Cola, LoyaltyOne, SITA, HOOPP

Certifications and Accreditations:

Accredited Kanban Trainer (AKT), Team Kanban Practitioner (TKP), Kanban Management Professional (KMP)

Certified Scrum Professional (CSP-SM), Advanced Certified Scrum Product Owner (A-CSPO), Certified Scrum Master (CSM) and Product Owner (CSPO)

Lean Six Sigma Master Black Belt (LSSMBB), Design Thinking Trainer (DTT)

Leadership Circle Profile (LCP), Agile Certified Practitioner (PMI-ACP), ICAgile Certified Trainer

BSc. Production Engineering (POLI-USP), Master in Finance and Economics (Fundacao Getulio Vargas – FGV)

Experience Summary:

Over 20 years’ experience in designing and delivering training, coaching, consulting and mentoring on business topics, Lean Six Sigma and Agile Methods.

Testimonials:

“Derived from the fact that our organization has approximately 100,000 employees, it is an organization with a lot of structure, processes, protocols, therefore the projects carried out have long and bureaucratic project flows, however, due to needs and priorities we challenge ourselves to be able to perform a disruptive technological tool, with the objective that thousands of our employees are empowered and have a virtual library of contents and information that will help them to fulfill their roles.
With this Agile accompaniment we have broken paradigms, in this specific project, Agile techniques (Scrum) has given us the necessary support to convince employees that change of mentality, mainly with a collaboration approach, incremental deliveries, better way in the form of negotiation with internal clients, external (suppliers) and the most important thing as we do from day 1 more tangible results.
Thanks to Coach David we have found the right paths in the way that intervenes and guides us promptly in the project.” (translated from Spanish) – Andrés L Nava, Talent Development Leader, Coca-Cola
Team Kanban Practitioner® (TKP)

19 DEC 2023 - Tuesday - Online - David Vicentin
Early-bird Discount! C$1195.00 C$1015.75 Until 05-Dec Register Now
- Boost your Agile Team Performance -

This 1-day course guides you in the foundations of the Kanban Method® and serves as a fast starting point to an alternative path to Real Agility™. This course is designed for you if you are facilitating teams doing projects, operations, development, support, or research. Achieve the Team Kanban Practitioner® (TKP) credential with Kanban University® by successfully completing this course.

- Participate in the FeatureBan simulation for immersive learning
- Build a real-world Kanban board with guidance from our trainer
- 8 PDUs | 8 SEUs
- Team Kanban Practitioner® (TKP) certificate
- Profile listing on the KU (Kanban University) alumni page
- Registered Education Provider with KU
- Taught by Accredited Kanban Trainers only

EXCLUSIVE: Free "Kanban for Teams" e-book written by BERTEIG consultants!
INCLUDES: New Training with ChatGPT-4 to leverage AI in your teams

Please note that to become certified with Kanban University, you must keep your video on throughout the duration of this course.

Download the recommended reading by "David J. Anderson and Andy Carmichael":
Essential Kanban Condensed

[Register using a corporate email address, for corporate loyalty program discounts.]
Read More

Location:

Online

Date:

Tue 19-Dec-2023

Time:

09:00 AM to 05:00 PM (EST)
Trainer:
David Vicentin

Senior Agile/Lean Consultant
About Trainer

David Vicentin Senior Agile/Lean Consultant

David Vicentin has delivered Operational Excellence and Agile implementation for the past 20 years as a management consultant. His clients come from diverse industries in North America, South America and Europe.

Working at different organizational levels from operatives to senior management, his focus is to achieve sustainably higher results. David has trained, mentored and coached thousands of people for many businesses, with a focus on increasing personal performance for coaches and improving their business environment, overall.

As an Industrial Engineer, Master in Economics and Finance and Master Black Belt in Lean Six Sigma, his ability to evolve people results in service delivery which increases value, reduces cost and improves both quality and productivity for his clients.

Facilitator of more than 250 projects using DMAIC, DMADV, RCA, Kaizen, FMEA and SCRUM, he focuses on cost reduction, quality and productivity improvements, cash flow improvement and customer satisfaction.

High profile clients include Scotiabank, Honda, Volkswagen, Saint Gobain, Nortel Networks, Sherwin Williams, Coca-Cola, SITA, HSBC, Four Seasons and Rolls Royce. David has lead projects and workshops in materials/logistics, manufacturing, purchases, finance, sales, R&D and information technology areas.

David Vicentin has delivered Operational Excellence and Agile implementation for the past 20 years as a management consultant. His clients come from diverse industries in North America, South America and Europe.

Working at different organizational levels from staff to senior management, his focus is to achieve sustainably higher results. David has trained, mentored and coached thousands of people for many businesses, with a focus on increasing performance and improving business results. David is a consultant, coach, facilitator, and trainer at all organizational levels.

As an Industrial Engineer, Master in Economics and Finance and Master Black Belt in Lean Six Sigma, his ability to evolve people results in service delivery which increases value, reduces cost and improves both quality and productivity for his clients.

Facilitator of more than 250 projects using DMAIC, DMADV, RCA, Kaizen, FMEA and SCRUM, he focuses on cost reduction, quality and productivity improvements, cash flow improvement and customer satisfaction.

Recently, David has increased his focus on business results with coaching and training on design thinking, lean startup, marketing, sales, product management and business strategy.

David has lead projects and workshops in marketing, materials/logistics, manufacturing, purchases, finance, sales, R&D and information technology areas. David specializes in Productivity Techniques, Management Systems and, Finance focused to increase business results.

David coordinates and leads projects in many countries as he is fluent in English, Portuguese and Spanish.

David joined BERTEIG in July 2017.

Select Client List:

Financial Services: HSBC, Mastercard, Scotiabank, Great West Life, Concentra, BMO

Automotive: Honda, Volkswagon, Rolls Royce, Trader.ca, Alberta Motor Association (AMA)

Healthcare: Sick Kids Foundation, Canadian Institute for Health Information (CIHI)

Other: Coca-Cola, LoyaltyOne, SITA, HOOPP

Certifications and Accreditations:

Accredited Kanban Trainer (AKT), Team Kanban Practitioner (TKP), Kanban Management Professional (KMP)

Certified Scrum Professional (CSP-SM), Advanced Certified Scrum Product Owner (A-CSPO), Certified Scrum Master (CSM) and Product Owner (CSPO)

Lean Six Sigma Master Black Belt (LSSMBB), Design Thinking Trainer (DTT)

Leadership Circle Profile (LCP), Agile Certified Practitioner (PMI-ACP), ICAgile Certified Trainer

BSc. Production Engineering (POLI-USP), Master in Finance and Economics (Fundacao Getulio Vargas – FGV)

Experience Summary:

Over 20 years’ experience in designing and delivering training, coaching, consulting and mentoring on business topics, Lean Six Sigma and Agile Methods.

Testimonials:

“Derived from the fact that our organization has approximately 100,000 employees, it is an organization with a lot of structure, processes, protocols, therefore the projects carried out have long and bureaucratic project flows, however, due to needs and priorities we challenge ourselves to be able to perform a disruptive technological tool, with the objective that thousands of our employees are empowered and have a virtual library of contents and information that will help them to fulfill their roles.
With this Agile accompaniment we have broken paradigms, in this specific project, Agile techniques (Scrum) has given us the necessary support to convince employees that change of mentality, mainly with a collaboration approach, incremental deliveries, better way in the form of negotiation with internal clients, external (suppliers) and the most important thing as we do from day 1 more tangible results.
Thanks to Coach David we have found the right paths in the way that intervenes and guides us promptly in the project.” (translated from Spanish) – Andrés L Nava, Talent Development Leader, Coca-Cola

Berteig is a Canadian education development and delivery firm specializing in helping your company develop knowledge, motivation and skills leading to measurable improvements in quality, speed and happiness.

Finding Compassion – Lessons Learned From My Street

Mark Kalyta

If you find this useful, please consider contributing with our
“Value for Value” model.

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Trainer:

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Mark Kalyta

Berteig Consulting

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Finding Compassion – Lessons Learned From My Street

Mark Kalyta

If you find this useful, please consider contributing with our “Value for Value” model.

Location:

Date:

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Trainer:

David Vicentin Senior Agile/Lean Consultant

Location:

Date:

Time:

Trainer:

David Vicentin Senior Agile/Lean Consultant

Location:

Date:

Time:

Trainer:

David Vicentin Senior Agile/Lean Consultant

Location:

Date:

Time:

Trainer:

David Vicentin Senior Agile/Lean Consultant

Location:

Date:

Time:

Trainer:

David Vicentin Senior Agile/Lean Consultant

Location:

Date:

Time:

Trainer:

David Vicentin Senior Agile/Lean Consultant

Location:

Date:

Time:

Trainer:

David Vicentin Senior Agile/Lean Consultant

Mark Kalyta

Berteig Consulting

Agile Consulting and Coaching - An Exploration

Leadership: How to Lead Like a Boss!

About Us

Find us on

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HEADQUARTERS

Contact Us

If you find this useful, please consider contributing with our
“Value for Value” model.