Part I of III

Summer 2014. The IT group of “Big Data Marketing” was in the full throws of an Agile transformation spearheaded by the new CTO. I was brought in as a Scrum Coach. My initial objective was to launch a couple of Scrum teams and serve as their Scrum Master. Around the same time, the firm’s head of PMO had been re-assigned as the Agile Practices Lead (APL) and he and I began working together on supporting the new Scrum Master community of practice, populated by his new reports. Our work gradually evolved into much more than what either of us could have imagined at the time. This 3-part series is my first attempt at putting down the story of that partnership.

In addition to serving as the initial Scrum Master for some of the teams, I was also trying to help existing team members transition into the Scrum Master role. I wanted to develop internal capacity so that I could focus on supporting a growing program of multiple teams. As the number of Scrum Masters and teams I was supporting increased, so too did the need for collaboration with the APL.

At the time, senior IT leadership was focussed on getting those doing the work of creating value (the teams) to fundamentally change the way they were working. That is, into self-organizing teams with Scrum Masters as “servant-leaders”. This included the reassignment of project managers as Scrum Masters and business analysts as Product Owners and staff into cross-siloed teams.

Chaos and confusion ensued. It was a deliberate strategy of senior leadership: Disrupt the culture of complacency. Force people to transform by throwing them into chaos. Throw everyone into the deep end and the right people will learn to swim.

A great deal of pressure was placed on the Scrum Masters to measure and improve team performance (based on pseudo-metrics such as story point velocity). They were essentially told to create a new identity for themselves and this was painful. Similarly, the APL was on the hook to support all these people in their new roles – to be a “servant-leader of the servant-leaders”. This concept of servant-leadership was front and centre in the conversation: “What is it, and how do we make it work here?” My role was to help create a shared understanding of the desired new culture.

I discovered months later that the day after I started the engagement, around 50 people had been fired. This had nothing to do with me, but naturally people thought that it did. Even years later, this day was commonly referred to by the survivors as “Bloody Monday”. Because of the timing of the mass-exit, unprecedented in the company’s 25-year history, staff understandably regarded me as the consultant who advised the cull. It’s not exaggerating to say that it instilled terror, was emotionally coupled with the transformation as a whole and implicated me as an individual. I thought of myself as one contributing help, but I was regarded as one contributing to harm. I saw myself as a Hippocrates but I was known as a Procrustes. I only learned about this months later, after I had finally managed to cultivate a bond of trust with some folks. A consequence of this fear was that I found myself in many one-on-one sessions with new Scrum Masters who were struggling to adapt and afraid of being the next victim to lose their jobs. Rather than providing Scrum Master therapy, I should have been helping the company to improve its delivery capabilities.

The theme of this first stage was the deep, broad and painful disruption of people’s lives caused by this deep Satir J-curve transformation model deployed by senior management. What I didn’t fully appreciate at the time is that emotionally, people experience change the same way they experience pain. The human brain literally responds the same. Not only were these human beings experiencing deep, chaotic change, they were also experiencing deep pain. And I was complicit in this.

The other contract coaches and I attempted to bring the crisis to the attention of senior management. We believed that it was a leadership problem, they believed that it was a staff complacency problem. The standoff lead to the coaches losing access to the leaders we were trying to help. This was a deep crisis for the group of coaches and the staff. The staff were beginning to see us as their advocates and we failed. For many Agile coaches, their part in the story ends here. In fact, some of the coaches on our team soon decided to move on to other opportunities. Others were not asked to extend their services beyond their initial contract term. Fortunately for me, the story didn’t end here. I will share more about this in Parts II & III of this series.

A teaser: These days, I advise and coach senior management to take responsibility to deliver services to customers, to understand what makes their services fit for the purposes of their customers and to design and evolve service delivery systems the fitness criteria of which are transparent to all those involved in the work. Then, allow people to truly self-organize around how the work gets done. In other words, manage the work not the people.

To be continued…

If you find this useful, please consider contributing with our
“Value for Value” model.

Kanban System Design® (KMPI)

13 to 14 JUN 2023 (2 days) - Starting Tuesday - Online - David Vicentin
C$1895.00 Register Now
- Improve Knowledge Work Productivity -

This 2-day workshop - Kanban System Design (KSD) - also known as 'Kanban for Real Agility®' - provides you with the fundamentals of the Kanban Method® . It is designed specifically for leaders starting their organization on the gentler path towards Real Agility™. This learning event is ideal for you if you are responsible for the delivery of a service. Learn the concepts of flow, pull, classes of service, and learn to deal with interruptions and multi-tasking. Learn the Systems Thinking Approach To Implementing Kanban (STATIK) through a multi-step interactive case study review.

This KSD course, (formerly known as Kanban Management Professional 1 - KMP I), is the first of two courses towards the Kanban Management Professional (KMP) credential. The KSD is the prerequisite to the Kanban Systems Improvement course (KSI). By completing both this course (KSD) and the KSI, participants can earn their KMP credential with Kanban University®.

Key Benefits
- Participate in a Kanban simulation for immersive learning
- Design your service's Kanban board with guidance from our Kanban experts
- Start your Kanban adoption and in evolving your system
- Earn 16 PDUs | 16 SEUs
- Obtain your Kanban University® KSD certificate
- Completion of this and the KSI class will earn you the Kanban University® KMP credential
- Get a profile listing on the Kanban University® alumni page
- We are a Registered Education Provider with Kanban University® and PMI®
- Taught by and overseen by Accredited Kanban Trainers (AKT's)

EXCLUSIVE: Free "Kanban for Managers" e-book written by BERTEIG consultants!

Download the recommended reading by "David J. Anderson and Andy Carmichael":
Essential Kanban Condensed

Please register using a corporate email address, for corporate loyalty program discounts.
Read More

Location:

Online

Date:

Tue 13-Jun-2023
Wed 14-Jun-2023

Time:

09:00 AM to 05:00 PM (EST)
Trainer:
David Vicentin

Senior Agile/Lean Consultant
About Trainer

David Vicentin Senior Agile/Lean Consultant

David Vicentin has delivered Operational Excellence and Agile implementation for the past 20 years as a management consultant. His clients come from diverse industries in North America, South America and Europe.

Working at different organizational levels from operatives to senior management, his focus is to achieve sustainably higher results. David has trained, mentored and coached thousands of people for many businesses, with a focus on increasing personal performance for coaches and improving their business environment, overall.

As an Industrial Engineer, Master in Economics and Finance and Master Black Belt in Lean Six Sigma, his ability to evolve people results in service delivery which increases value, reduces cost and improves both quality and productivity for his clients.

Facilitator of more than 250 projects using DMAIC, DMADV, RCA, Kaizen, FMEA and SCRUM, he focuses on cost reduction, quality and productivity improvements, cash flow improvement and customer satisfaction.

High profile clients include Scotiabank, Honda, Volkswagen, Saint Gobain, Nortel Networks, Sherwin Williams, Coca-Cola, SITA, HSBC, Four Seasons and Rolls Royce. David has lead projects and workshops in materials/logistics, manufacturing, purchases, finance, sales, R&D and information technology areas.

David Vicentin has delivered Operational Excellence and Agile implementation for the past 20 years as a management consultant. His clients come from diverse industries in North America, South America and Europe.

Working at different organizational levels from staff to senior management, his focus is to achieve sustainably higher results. David has trained, mentored and coached thousands of people for many businesses, with a focus on increasing performance and improving business results. David is a consultant, coach, facilitator, and trainer at all organizational levels.

As an Industrial Engineer, Master in Economics and Finance and Master Black Belt in Lean Six Sigma, his ability to evolve people results in service delivery which increases value, reduces cost and improves both quality and productivity for his clients.

Facilitator of more than 250 projects using DMAIC, DMADV, RCA, Kaizen, FMEA and SCRUM, he focuses on cost reduction, quality and productivity improvements, cash flow improvement and customer satisfaction.

Recently, David has increased his focus on business results with coaching and training on design thinking, lean startup, marketing, sales, product management and business strategy.

David has lead projects and workshops in marketing, materials/logistics, manufacturing, purchases, finance, sales, R&D and information technology areas. David specializes in Productivity Techniques, Management Systems and, Finance focused to increase business results.

David coordinates and leads projects in many countries as he is fluent in English, Portuguese and Spanish.

David joined BERTEIG in July 2017.

Select Client List:

Financial Services: HSBC, Mastercard, Scotiabank, Great West Life, Concentra, BMO

Automotive: Honda, Volkswagon, Rolls Royce, Trader.ca, Alberta Motor Association (AMA)

Healthcare: Sick Kids Foundation, Canadian Institute for Health Information (CIHI)

Other: Coca-Cola, LoyaltyOne, SITA, HOOPP

Certifications and Accreditations:

Accredited Kanban Trainer (AKT), Team Kanban Practitioner (TKP), Kanban Management Professional (KMP)

Certified Scrum Professional (CSP-SM), Advanced Certified Scrum Product Owner (A-CSPO), Certified Scrum Master (CSM) and Product Owner (CSPO)

Lean Six Sigma Master Black Belt (LSSMBB), Design Thinking Trainer (DTT)

Leadership Circle Profile (LCP), Agile Certified Practitioner (PMI-ACP), ICAgile Certified Trainer

BSc. Production Engineering (POLI-USP), Master in Finance and Economics (Fundacao Getulio Vargas – FGV)

Experience Summary:

Over 20 years’ experience in designing and delivering training, coaching, consulting and mentoring on business topics, Lean Six Sigma and Agile Methods.

Testimonials:

“Derived from the fact that our organization has approximately 100,000 employees, it is an organization with a lot of structure, processes, protocols, therefore the projects carried out have long and bureaucratic project flows, however, due to needs and priorities we challenge ourselves to be able to perform a disruptive technological tool, with the objective that thousands of our employees are empowered and have a virtual library of contents and information that will help them to fulfill their roles.
With this Agile accompaniment we have broken paradigms, in this specific project, Agile techniques (Scrum) has given us the necessary support to convince employees that change of mentality, mainly with a collaboration approach, incremental deliveries, better way in the form of negotiation with internal clients, external (suppliers) and the most important thing as we do from day 1 more tangible results.
Thanks to Coach David we have found the right paths in the way that intervenes and guides us promptly in the project.” (translated from Spanish) – Andrés L Nava, Talent Development Leader, Coca-Cola
Kanban System Design® (KMPI)

26 to 27 SEP 2023 (2 days) - Starting Tuesday - Online - David Vicentin
Early-bird Discount! C$1795.00 C$1525.75 Until 12-Sep Register Now
- Improve Knowledge Work Productivity -

This 2-day workshop - Kanban System Design (KSD) - also known as 'Kanban for Real Agility®' - provides you with the fundamentals of the Kanban Method® . It is designed specifically for leaders starting their organization on the gentler path towards Real Agility™. This learning event is ideal for you if you are responsible for the delivery of a service. Learn the concepts of flow, pull, classes of service, and learn to deal with interruptions and multi-tasking. Learn the Systems Thinking Approach To Implementing Kanban (STATIK) through a multi-step interactive case study review.

This KSD course, (formerly known as Kanban Management Professional 1 - KMP I), is the first of two courses towards the Kanban Management Professional (KMP) credential. The KSD is the prerequisite to the Kanban Systems Improvement course (KSI). By completing both this course (KSD) and the KSI, participants can earn their KMP credential with Kanban University®.

Key Benefits
- Participate in a Kanban simulation for immersive learning
- Design your service's Kanban board with guidance from our Kanban experts
- Start your Kanban adoption and in evolving your system
- Earn 16 PDUs | 16 SEUs
- Obtain your Kanban University® KSD certificate
- Completion of this and the KSI class will earn you the Kanban University® KMP credential
- Get a profile listing on the Kanban University® alumni page
- We are a Registered Education Provider with Kanban University® and PMI®
- Taught by and overseen by Accredited Kanban Trainers (AKT's)

EXCLUSIVE: Free "Kanban for Managers" e-book written by BERTEIG consultants!

Download the recommended reading by "David J. Anderson and Andy Carmichael":
Essential Kanban Condensed

Please register using a corporate email address, for corporate loyalty program discounts.
Read More

Location:

Online

Date:

Tue 26-Sep-2023
Wed 27-Sep-2023

Time:

09:00 AM to 05:00 PM (EST)
Trainer:
David Vicentin

Senior Agile/Lean Consultant
About Trainer

David Vicentin Senior Agile/Lean Consultant

David Vicentin has delivered Operational Excellence and Agile implementation for the past 20 years as a management consultant. His clients come from diverse industries in North America, South America and Europe.

Working at different organizational levels from operatives to senior management, his focus is to achieve sustainably higher results. David has trained, mentored and coached thousands of people for many businesses, with a focus on increasing personal performance for coaches and improving their business environment, overall.

As an Industrial Engineer, Master in Economics and Finance and Master Black Belt in Lean Six Sigma, his ability to evolve people results in service delivery which increases value, reduces cost and improves both quality and productivity for his clients.

Facilitator of more than 250 projects using DMAIC, DMADV, RCA, Kaizen, FMEA and SCRUM, he focuses on cost reduction, quality and productivity improvements, cash flow improvement and customer satisfaction.

High profile clients include Scotiabank, Honda, Volkswagen, Saint Gobain, Nortel Networks, Sherwin Williams, Coca-Cola, SITA, HSBC, Four Seasons and Rolls Royce. David has lead projects and workshops in materials/logistics, manufacturing, purchases, finance, sales, R&D and information technology areas.

David Vicentin has delivered Operational Excellence and Agile implementation for the past 20 years as a management consultant. His clients come from diverse industries in North America, South America and Europe.

Working at different organizational levels from staff to senior management, his focus is to achieve sustainably higher results. David has trained, mentored and coached thousands of people for many businesses, with a focus on increasing performance and improving business results. David is a consultant, coach, facilitator, and trainer at all organizational levels.

As an Industrial Engineer, Master in Economics and Finance and Master Black Belt in Lean Six Sigma, his ability to evolve people results in service delivery which increases value, reduces cost and improves both quality and productivity for his clients.

Facilitator of more than 250 projects using DMAIC, DMADV, RCA, Kaizen, FMEA and SCRUM, he focuses on cost reduction, quality and productivity improvements, cash flow improvement and customer satisfaction.

Recently, David has increased his focus on business results with coaching and training on design thinking, lean startup, marketing, sales, product management and business strategy.

David has lead projects and workshops in marketing, materials/logistics, manufacturing, purchases, finance, sales, R&D and information technology areas. David specializes in Productivity Techniques, Management Systems and, Finance focused to increase business results.

David coordinates and leads projects in many countries as he is fluent in English, Portuguese and Spanish.

David joined BERTEIG in July 2017.

Select Client List:

Financial Services: HSBC, Mastercard, Scotiabank, Great West Life, Concentra, BMO

Automotive: Honda, Volkswagon, Rolls Royce, Trader.ca, Alberta Motor Association (AMA)

Healthcare: Sick Kids Foundation, Canadian Institute for Health Information (CIHI)

Other: Coca-Cola, LoyaltyOne, SITA, HOOPP

Certifications and Accreditations:

Accredited Kanban Trainer (AKT), Team Kanban Practitioner (TKP), Kanban Management Professional (KMP)

Certified Scrum Professional (CSP-SM), Advanced Certified Scrum Product Owner (A-CSPO), Certified Scrum Master (CSM) and Product Owner (CSPO)

Lean Six Sigma Master Black Belt (LSSMBB), Design Thinking Trainer (DTT)

Leadership Circle Profile (LCP), Agile Certified Practitioner (PMI-ACP), ICAgile Certified Trainer

BSc. Production Engineering (POLI-USP), Master in Finance and Economics (Fundacao Getulio Vargas – FGV)

Experience Summary:

Over 20 years’ experience in designing and delivering training, coaching, consulting and mentoring on business topics, Lean Six Sigma and Agile Methods.

Testimonials:

“Derived from the fact that our organization has approximately 100,000 employees, it is an organization with a lot of structure, processes, protocols, therefore the projects carried out have long and bureaucratic project flows, however, due to needs and priorities we challenge ourselves to be able to perform a disruptive technological tool, with the objective that thousands of our employees are empowered and have a virtual library of contents and information that will help them to fulfill their roles.
With this Agile accompaniment we have broken paradigms, in this specific project, Agile techniques (Scrum) has given us the necessary support to convince employees that change of mentality, mainly with a collaboration approach, incremental deliveries, better way in the form of negotiation with internal clients, external (suppliers) and the most important thing as we do from day 1 more tangible results.
Thanks to Coach David we have found the right paths in the way that intervenes and guides us promptly in the project.” (translated from Spanish) – Andrés L Nava, Talent Development Leader, Coca-Cola
Kanban System Design® (KMPI)

12 to 13 DEC 2023 (2 days) - Starting Tuesday - Online - David Vicentin
Early-bird Discount! C$1795.00 C$1525.75 Until 28-Nov Register Now
- Improve Knowledge Work Productivity -

This 2-day workshop - Kanban System Design (KSD) - also known as 'Kanban for Real Agility®' - provides you with the fundamentals of the Kanban Method® . It is designed specifically for leaders starting their organization on the gentler path towards Real Agility™. This learning event is ideal for you if you are responsible for the delivery of a service. Learn the concepts of flow, pull, classes of service, and learn to deal with interruptions and multi-tasking. Learn the Systems Thinking Approach To Implementing Kanban (STATIK) through a multi-step interactive case study review.

This KSD course, (formerly known as Kanban Management Professional 1 - KMP I), is the first of two courses towards the Kanban Management Professional (KMP) credential. The KSD is the prerequisite to the Kanban Systems Improvement course (KSI). By completing both this course (KSD) and the KSI, participants can earn their KMP credential with Kanban University®.

Key Benefits
- Participate in a Kanban simulation for immersive learning
- Design your service's Kanban board with guidance from our Kanban experts
- Start your Kanban adoption and in evolving your system
- Earn 16 PDUs | 16 SEUs
- Obtain your Kanban University® KSD certificate
- Completion of this and the KSI class will earn you the Kanban University® KMP credential
- Get a profile listing on the Kanban University® alumni page
- We are a Registered Education Provider with Kanban University® and PMI®
- Taught by and overseen by Accredited Kanban Trainers (AKT's)

EXCLUSIVE: Free "Kanban for Managers" e-book written by BERTEIG consultants!

Download the recommended reading by "David J. Anderson and Andy Carmichael":
Essential Kanban Condensed

Please register using a corporate email address, for corporate loyalty program discounts.
Read More

Location:

Online

Date:

Tue 12-Dec-2023
Wed 13-Dec-2023

Time:

09:00 AM to 05:00 PM (EST)
Trainer:
David Vicentin

Senior Agile/Lean Consultant
About Trainer

David Vicentin Senior Agile/Lean Consultant

David Vicentin has delivered Operational Excellence and Agile implementation for the past 20 years as a management consultant. His clients come from diverse industries in North America, South America and Europe.

Working at different organizational levels from operatives to senior management, his focus is to achieve sustainably higher results. David has trained, mentored and coached thousands of people for many businesses, with a focus on increasing personal performance for coaches and improving their business environment, overall.

As an Industrial Engineer, Master in Economics and Finance and Master Black Belt in Lean Six Sigma, his ability to evolve people results in service delivery which increases value, reduces cost and improves both quality and productivity for his clients.

Facilitator of more than 250 projects using DMAIC, DMADV, RCA, Kaizen, FMEA and SCRUM, he focuses on cost reduction, quality and productivity improvements, cash flow improvement and customer satisfaction.

High profile clients include Scotiabank, Honda, Volkswagen, Saint Gobain, Nortel Networks, Sherwin Williams, Coca-Cola, SITA, HSBC, Four Seasons and Rolls Royce. David has lead projects and workshops in materials/logistics, manufacturing, purchases, finance, sales, R&D and information technology areas.

David Vicentin has delivered Operational Excellence and Agile implementation for the past 20 years as a management consultant. His clients come from diverse industries in North America, South America and Europe.

Working at different organizational levels from staff to senior management, his focus is to achieve sustainably higher results. David has trained, mentored and coached thousands of people for many businesses, with a focus on increasing performance and improving business results. David is a consultant, coach, facilitator, and trainer at all organizational levels.

As an Industrial Engineer, Master in Economics and Finance and Master Black Belt in Lean Six Sigma, his ability to evolve people results in service delivery which increases value, reduces cost and improves both quality and productivity for his clients.

Facilitator of more than 250 projects using DMAIC, DMADV, RCA, Kaizen, FMEA and SCRUM, he focuses on cost reduction, quality and productivity improvements, cash flow improvement and customer satisfaction.

Recently, David has increased his focus on business results with coaching and training on design thinking, lean startup, marketing, sales, product management and business strategy.

David has lead projects and workshops in marketing, materials/logistics, manufacturing, purchases, finance, sales, R&D and information technology areas. David specializes in Productivity Techniques, Management Systems and, Finance focused to increase business results.

David coordinates and leads projects in many countries as he is fluent in English, Portuguese and Spanish.

David joined BERTEIG in July 2017.

Select Client List:

Financial Services: HSBC, Mastercard, Scotiabank, Great West Life, Concentra, BMO

Automotive: Honda, Volkswagon, Rolls Royce, Trader.ca, Alberta Motor Association (AMA)

Healthcare: Sick Kids Foundation, Canadian Institute for Health Information (CIHI)

Other: Coca-Cola, LoyaltyOne, SITA, HOOPP

Certifications and Accreditations:

Accredited Kanban Trainer (AKT), Team Kanban Practitioner (TKP), Kanban Management Professional (KMP)

Certified Scrum Professional (CSP-SM), Advanced Certified Scrum Product Owner (A-CSPO), Certified Scrum Master (CSM) and Product Owner (CSPO)

Lean Six Sigma Master Black Belt (LSSMBB), Design Thinking Trainer (DTT)

Leadership Circle Profile (LCP), Agile Certified Practitioner (PMI-ACP), ICAgile Certified Trainer

BSc. Production Engineering (POLI-USP), Master in Finance and Economics (Fundacao Getulio Vargas – FGV)

Experience Summary:

Over 20 years’ experience in designing and delivering training, coaching, consulting and mentoring on business topics, Lean Six Sigma and Agile Methods.

Testimonials:

“Derived from the fact that our organization has approximately 100,000 employees, it is an organization with a lot of structure, processes, protocols, therefore the projects carried out have long and bureaucratic project flows, however, due to needs and priorities we challenge ourselves to be able to perform a disruptive technological tool, with the objective that thousands of our employees are empowered and have a virtual library of contents and information that will help them to fulfill their roles.
With this Agile accompaniment we have broken paradigms, in this specific project, Agile techniques (Scrum) has given us the necessary support to convince employees that change of mentality, mainly with a collaboration approach, incremental deliveries, better way in the form of negotiation with internal clients, external (suppliers) and the most important thing as we do from day 1 more tangible results.
Thanks to Coach David we have found the right paths in the way that intervenes and guides us promptly in the project.” (translated from Spanish) – Andrés L Nava, Talent Development Leader, Coca-Cola

Kanban Systems Improvement® (KMPII)

11 to 12 JUL 2023 (2 days) - Starting Tuesday - Online - David Vicentin
Early-bird Discount! C$1895.00 C$1610.75 Until 25-Jun Register Now
- Optimize Services for Flow and Performance -

This 2-day workshop - Kanban Systems Improvement (KSI) - focuses on the leadership aspect as well as the roll out and daily operation of a multi-service system using Kanban as a management method. You will also learn how to use Kanban to manage, optimize, scale, and evolve your system over time.

This KSI course, (formerly known as Kanban Management Professional 2 - KMP II), is the second of two courses towards the Kanban Management Professional (KMP) credential. The Kanban System Design (KSD) course is the prerequisite to this course. By completing both the KSD as well as this course (KSI), participants can earn their KMP credential with Kanban University®.

Learning Objectives
- Managing Evolutionary Change
- Dealing with Resistance to Change
- Feedback Loops and Continuous Learning
- Implementing and Scaling out Kanban
- Balancing Demand and Capability
- Optimizing Flow and Predictability

Key Benefits
- Earn 16 PDUs | 16 SEUs
- Obtain your Kanban University® KSI certificate
- Completion of this and the KSD class will earn you the Kanban University® KMP credential
- Get a profile listing on the Kanban University® alumni page
- We are a Registered Education Provider with Kanban University® and PMI®
- Taught by and overseen by Accredited Kanban Trainers (AKT's)

EXCLUSIVE: Free "Agile Advice" e-book written by BERTEIG consultants!

Please register using a corporate email address, for corporate loyalty program discounts.
Read More

Location:

Online

Date:

Tue 11-Jul-2023
Wed 12-Jul-2023

Time:

09:00 AM to 05:00 PM (EST)
Trainer:
David Vicentin

Senior Agile/Lean Consultant
About Trainer

David Vicentin Senior Agile/Lean Consultant

David Vicentin has delivered Operational Excellence and Agile implementation for the past 20 years as a management consultant. His clients come from diverse industries in North America, South America and Europe.

Working at different organizational levels from operatives to senior management, his focus is to achieve sustainably higher results. David has trained, mentored and coached thousands of people for many businesses, with a focus on increasing personal performance for coaches and improving their business environment, overall.

As an Industrial Engineer, Master in Economics and Finance and Master Black Belt in Lean Six Sigma, his ability to evolve people results in service delivery which increases value, reduces cost and improves both quality and productivity for his clients.

Facilitator of more than 250 projects using DMAIC, DMADV, RCA, Kaizen, FMEA and SCRUM, he focuses on cost reduction, quality and productivity improvements, cash flow improvement and customer satisfaction.

High profile clients include Scotiabank, Honda, Volkswagen, Saint Gobain, Nortel Networks, Sherwin Williams, Coca-Cola, SITA, HSBC, Four Seasons and Rolls Royce. David has lead projects and workshops in materials/logistics, manufacturing, purchases, finance, sales, R&D and information technology areas.

David Vicentin has delivered Operational Excellence and Agile implementation for the past 20 years as a management consultant. His clients come from diverse industries in North America, South America and Europe.

Working at different organizational levels from staff to senior management, his focus is to achieve sustainably higher results. David has trained, mentored and coached thousands of people for many businesses, with a focus on increasing performance and improving business results. David is a consultant, coach, facilitator, and trainer at all organizational levels.

As an Industrial Engineer, Master in Economics and Finance and Master Black Belt in Lean Six Sigma, his ability to evolve people results in service delivery which increases value, reduces cost and improves both quality and productivity for his clients.

Facilitator of more than 250 projects using DMAIC, DMADV, RCA, Kaizen, FMEA and SCRUM, he focuses on cost reduction, quality and productivity improvements, cash flow improvement and customer satisfaction.

Recently, David has increased his focus on business results with coaching and training on design thinking, lean startup, marketing, sales, product management and business strategy.

David has lead projects and workshops in marketing, materials/logistics, manufacturing, purchases, finance, sales, R&D and information technology areas. David specializes in Productivity Techniques, Management Systems and, Finance focused to increase business results.

David coordinates and leads projects in many countries as he is fluent in English, Portuguese and Spanish.

David joined BERTEIG in July 2017.

Select Client List:

Financial Services: HSBC, Mastercard, Scotiabank, Great West Life, Concentra, BMO

Automotive: Honda, Volkswagon, Rolls Royce, Trader.ca, Alberta Motor Association (AMA)

Healthcare: Sick Kids Foundation, Canadian Institute for Health Information (CIHI)

Other: Coca-Cola, LoyaltyOne, SITA, HOOPP

Certifications and Accreditations:

Accredited Kanban Trainer (AKT), Team Kanban Practitioner (TKP), Kanban Management Professional (KMP)

Certified Scrum Professional (CSP-SM), Advanced Certified Scrum Product Owner (A-CSPO), Certified Scrum Master (CSM) and Product Owner (CSPO)

Lean Six Sigma Master Black Belt (LSSMBB), Design Thinking Trainer (DTT)

Leadership Circle Profile (LCP), Agile Certified Practitioner (PMI-ACP), ICAgile Certified Trainer

BSc. Production Engineering (POLI-USP), Master in Finance and Economics (Fundacao Getulio Vargas – FGV)

Experience Summary:

Over 20 years’ experience in designing and delivering training, coaching, consulting and mentoring on business topics, Lean Six Sigma and Agile Methods.

Testimonials:

“Derived from the fact that our organization has approximately 100,000 employees, it is an organization with a lot of structure, processes, protocols, therefore the projects carried out have long and bureaucratic project flows, however, due to needs and priorities we challenge ourselves to be able to perform a disruptive technological tool, with the objective that thousands of our employees are empowered and have a virtual library of contents and information that will help them to fulfill their roles.
With this Agile accompaniment we have broken paradigms, in this specific project, Agile techniques (Scrum) has given us the necessary support to convince employees that change of mentality, mainly with a collaboration approach, incremental deliveries, better way in the form of negotiation with internal clients, external (suppliers) and the most important thing as we do from day 1 more tangible results.
Thanks to Coach David we have found the right paths in the way that intervenes and guides us promptly in the project.” (translated from Spanish) – Andrés L Nava, Talent Development Leader, Coca-Cola
Kanban Systems Improvement® (KMPII)

25 to 26 OCT 2023 (2 days) - Starting Wednesday - Online - David Vicentin
Early-bird Discount! C$1795.00 C$1525.75 Until 11-Oct Register Now
- Optimize Services for Flow and Performance -

This 2-day workshop - Kanban Systems Improvement (KSI) - focuses on the leadership aspect as well as the roll out and daily operation of a multi-service system using Kanban as a management method. You will also learn how to use Kanban to manage, optimize, scale, and evolve your system over time.

This KSI course, (formerly known as Kanban Management Professional 2 - KMP II), is the second of two courses towards the Kanban Management Professional (KMP) credential. The Kanban System Design (KSD) course is the prerequisite to this course. By completing both the KSD as well as this course (KSI), participants can earn their KMP credential with Kanban University®.

Learning Objectives
- Managing Evolutionary Change
- Dealing with Resistance to Change
- Feedback Loops and Continuous Learning
- Implementing and Scaling out Kanban
- Balancing Demand and Capability
- Optimizing Flow and Predictability

Key Benefits
- Earn 16 PDUs | 16 SEUs
- Obtain your Kanban University® KSI certificate
- Completion of this and the KSD class will earn you the Kanban University® KMP credential
- Get a profile listing on the Kanban University® alumni page
- We are a Registered Education Provider with Kanban University® and PMI®
- Taught by and overseen by Accredited Kanban Trainers (AKT's)

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Location:

Online

Date:

Wed 25-Oct-2023
Thu 26-Oct-2023

Time:

09:00 AM to 05:00 PM (EST)
Trainer:
David Vicentin

Senior Agile/Lean Consultant
About Trainer

David Vicentin Senior Agile/Lean Consultant

David Vicentin has delivered Operational Excellence and Agile implementation for the past 20 years as a management consultant. His clients come from diverse industries in North America, South America and Europe.

Working at different organizational levels from operatives to senior management, his focus is to achieve sustainably higher results. David has trained, mentored and coached thousands of people for many businesses, with a focus on increasing personal performance for coaches and improving their business environment, overall.

As an Industrial Engineer, Master in Economics and Finance and Master Black Belt in Lean Six Sigma, his ability to evolve people results in service delivery which increases value, reduces cost and improves both quality and productivity for his clients.

Facilitator of more than 250 projects using DMAIC, DMADV, RCA, Kaizen, FMEA and SCRUM, he focuses on cost reduction, quality and productivity improvements, cash flow improvement and customer satisfaction.

High profile clients include Scotiabank, Honda, Volkswagen, Saint Gobain, Nortel Networks, Sherwin Williams, Coca-Cola, SITA, HSBC, Four Seasons and Rolls Royce. David has lead projects and workshops in materials/logistics, manufacturing, purchases, finance, sales, R&D and information technology areas.

David Vicentin has delivered Operational Excellence and Agile implementation for the past 20 years as a management consultant. His clients come from diverse industries in North America, South America and Europe.

Working at different organizational levels from staff to senior management, his focus is to achieve sustainably higher results. David has trained, mentored and coached thousands of people for many businesses, with a focus on increasing performance and improving business results. David is a consultant, coach, facilitator, and trainer at all organizational levels.

As an Industrial Engineer, Master in Economics and Finance and Master Black Belt in Lean Six Sigma, his ability to evolve people results in service delivery which increases value, reduces cost and improves both quality and productivity for his clients.

Facilitator of more than 250 projects using DMAIC, DMADV, RCA, Kaizen, FMEA and SCRUM, he focuses on cost reduction, quality and productivity improvements, cash flow improvement and customer satisfaction.

Recently, David has increased his focus on business results with coaching and training on design thinking, lean startup, marketing, sales, product management and business strategy.

David has lead projects and workshops in marketing, materials/logistics, manufacturing, purchases, finance, sales, R&D and information technology areas. David specializes in Productivity Techniques, Management Systems and, Finance focused to increase business results.

David coordinates and leads projects in many countries as he is fluent in English, Portuguese and Spanish.

David joined BERTEIG in July 2017.

Select Client List:

Financial Services: HSBC, Mastercard, Scotiabank, Great West Life, Concentra, BMO

Automotive: Honda, Volkswagon, Rolls Royce, Trader.ca, Alberta Motor Association (AMA)

Healthcare: Sick Kids Foundation, Canadian Institute for Health Information (CIHI)

Other: Coca-Cola, LoyaltyOne, SITA, HOOPP

Certifications and Accreditations:

Accredited Kanban Trainer (AKT), Team Kanban Practitioner (TKP), Kanban Management Professional (KMP)

Certified Scrum Professional (CSP-SM), Advanced Certified Scrum Product Owner (A-CSPO), Certified Scrum Master (CSM) and Product Owner (CSPO)

Lean Six Sigma Master Black Belt (LSSMBB), Design Thinking Trainer (DTT)

Leadership Circle Profile (LCP), Agile Certified Practitioner (PMI-ACP), ICAgile Certified Trainer

BSc. Production Engineering (POLI-USP), Master in Finance and Economics (Fundacao Getulio Vargas – FGV)

Experience Summary:

Over 20 years’ experience in designing and delivering training, coaching, consulting and mentoring on business topics, Lean Six Sigma and Agile Methods.

Testimonials:

“Derived from the fact that our organization has approximately 100,000 employees, it is an organization with a lot of structure, processes, protocols, therefore the projects carried out have long and bureaucratic project flows, however, due to needs and priorities we challenge ourselves to be able to perform a disruptive technological tool, with the objective that thousands of our employees are empowered and have a virtual library of contents and information that will help them to fulfill their roles.
With this Agile accompaniment we have broken paradigms, in this specific project, Agile techniques (Scrum) has given us the necessary support to convince employees that change of mentality, mainly with a collaboration approach, incremental deliveries, better way in the form of negotiation with internal clients, external (suppliers) and the most important thing as we do from day 1 more tangible results.
Thanks to Coach David we have found the right paths in the way that intervenes and guides us promptly in the project.” (translated from Spanish) – Andrés L Nava, Talent Development Leader, Coca-Cola

Berteig is a Canadian education development and delivery firm specializing in helping your company develop knowledge, motivation and skills leading to measurable improvements in quality, speed and happiness.

Slaying Hydra: The Story of A Business Agility Coaching Partnership

Travis Birch

Part I of III

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Trainer:

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Trainer:

Travis Birch

Berteig Consulting

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Slaying Hydra: The Story of A Business Agility Coaching Partnership

Travis Birch

Part I of III

If you find this useful, please consider contributing with our “Value for Value” model.

Location:

Date:

Time:

Trainer:

David Vicentin Senior Agile/Lean Consultant

Location:

Date:

Time:

Trainer:

David Vicentin Senior Agile/Lean Consultant

Location:

Date:

Time:

Trainer:

David Vicentin Senior Agile/Lean Consultant

Location:

Date:

Time:

Trainer:

David Vicentin Senior Agile/Lean Consultant

Location:

Date:

Time:

Trainer:

David Vicentin Senior Agile/Lean Consultant

Travis Birch

Berteig Consulting

Agile Consulting and Coaching - An Exploration

Leadership: How to Lead Like a Boss!

About Us

Find us on

NEWSLETTER

HEADQUARTERS

Contact Us

If you find this useful, please consider contributing with our
“Value for Value” model.